Your questions answered

I hear you are moving your unit trust business to Capita Financial. How will this affect me?

The investment management of your funds remains with Canada Life and our team of fund managers at Canada Life. You can access information about our fund managers and funds via www.canadalife.co.uk.

From 29th November 2004 the administration of your investment is at Capita Financial who are based in Aldgate, London. The new telephone number to call for your valuation enquiries and dealing instructions is 0845 606 6180.

Canada Life will issue your statement to you as normal in October 2004. On this statement you will find a more detailed explanation about what this means to you and future contact details.

Who will look after my investment going forward?

The investment management of your funds remains with Canada Life and our team of fund managers. You can access information about our fund managers and funds via www.canadalife.co.uk.

Where will I get my statements going forward?

Canada Life will issue your statement to you as normal in October 2004. With this statement you will find a more detailed explanation about what this means to you and future contact details.

You should contact Capita Financial with any dealing or queries you have. They are now fully responsible for the administration of your policy which includes sending your statements and providing information to you when you call them.

What number should I call if I want to deal on my investment?

You should contact Capita Financial on 0845 606 6180.

Where will I receive my statement?

You will have received your statement at the end of October 2004.

What are my options?

Your options remain the same as you have always had. You can continue to invest with Canada Life and have your investment looked after by our investment team in the city. If you do this the administration of your account will be managed by Capita Financial.

Who are Capita Financial?

Capita Financial employs 170 people operating from offices based in London and Huddersfield. It currently represents 80 Asset Management companies covering some of the most prestigious names in the city including Morgan Stanley, Merrill Lynch and Schroders. With 300 funds under management, representing assets approaching £9bn Capita Financial is one of the fastest growing service companies within the fund administration sector.

Capita Group employs over 22,000 people at more than 250 sites throughout the UK and Ireland, and is quoted on the London Stock Exchange with revenues in 2003 of £1.081 billion.

How can I find out about Capita?

Capita have a website www.capita.co.uk

Will this have any effect on my ISA mortgage?

No nothing changes in relation to the investment management of your fund.

The administration of your investment will be at Capita Financial who are based in Aldgate, London.

Canada Life issued your statement to you as normal in October 2004. On this statement you will find a more detailed explanation about what this means to you and future contact details.