Making a Complaint
At Canada Life our customers are key to our business and we are committed to having them at the forefront of our strategy and service. However even in the best organisation mistakes can occasionally happen or expectations may not always be met.
We regret that you have felt the need to make a complaint, however, we do have a complaints handling process in place which can be viewed by clicking here. Or telephone 0845 6060708 for a copy to be sent to you in the post.
Should you wish to raise a complaint now, please contact us by phone on 0845 6060 708 or by email.
Please be assured that all complaints are taken seriously and a thorough investigation into any concerns raised will be conducted.
If however you are not satisfied with the way in which your complaint has been handled you do have the right to refer this matter to the Financial Ombudsman Service within six months of our final decision or after 8 weeks of making your complaint. Should you wish to contact the Financial Ombudsman Service, the following link will take you directly to their website:
www.financial-ombudsman.org
Page last updated May 12, 2008
