Treating Customers Fairly
Canada Life's policy on treating customers fairly
At Canada Life our customers are key to our business and we are committed to having them at the forefront of our strategy and service.
Our Vision is to be:
“A world class financial services provider, delivering exceptional customer value and helping people achieve more through the excellence and integrity of our people”.
In order to achieve our vision we:
- Provide products and services suitable for our target market.
- Ensure that the products we offer cater for the needs of our customers.
- Give our customers clear and sufficient information to make an informed decision and ensure that the costs are transparent.
- Provide regular and clear information about your policy after the point of sale.
- Exceed your expectations on customer service.
- Address any concerns or complaints you have sympathically taking into account your individual needs and issues.
Canada Life has a complaints handling procedure. For more information on this procedure and details of how to make a complaint please click here.
Additionally, our employees are core to delivering good customer service and treating our customers fairly. To achieve this we have:
- Ensured that all staff are trained and are fully competent, or working towards competence if new, in their role.
- Trained all staff on how to identify a complaint or an expression of dissatisfaction.
- Dedicated complaint handlers within the business.
- Briefed staff so they have an awareness of Canada Life's vision and our commitment to treating customers fairly.
One of the ways that we know we are achieving our aims and objectives on treating customers fairly is from customer feedback, whether good or bad. To send us your feedback please phone 0845 60 60 708 or email.
Page last updated March 12, 2008 ID 2162
