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Complaints Procedure
At Canada Life our customers are key to our business and we are committed to having them at the forefront of our strategy and service. However even in the best organisation mistakes can occasionally happen or expectations may not always be met.
We regret that you have felt the need to make a complaint. However, we have a complaints handling process in place.
Should you wish to raise a complaint, please contact us by phone on 0845 223 8000 or submit your complaint online.
Please be assured that all complaints are taken seriously and a thorough investigation into your concerns will be conducted.
We provide a summary of the information we report to the FSA about the complaints we receive.
Last updated 12.03.12 Page ID 0104
