How to Make a Claim Please tell us as soon as is practicable after the date of diagnosis or surgery
if you wish to make a claim. We will initially require:
- a fully completed claim form signed by the employer
- a fully completed personal statement, signed by the member. This
includes a consent that provides us with the authority to obtain
further information from their doctors as required under the Access
to Medical Reports Act
- where a spouse’s benefit is being claimed, an original
copy of the spouse’s marriage certificate.
Upon receipt of all our initial requirements, we will advise you
within 5 working days:
- of any further information we require to assess the validity of
the claim, or
- if we are unable to admit the claim and the reason(s) why.
We will then obtain details of the member’s medical history
and treatment for the present incapacity from their General Practitioner
and/or consultant.
Please consult the Group Critical Illness Technical Guide,
available to download below, for more detailed information on the claims
process.
Contact Details
If you have any queries please do not hesitate to contact us on:
| Telephone: |
0117 921 2465 |
| Facsimile: |
0117 925 4490 |
| Email: |
IPClaims@CanadaLife.co.uk |
| Post: |
CI Claims Team
Group Insurance
Canada Life Limited
3 Rivergate
Temple Quay
Bristol
BS1 6ER |
For more detailed contact details please click
here to go to our Contact Us page.
Resources
Group Critical Illness
Claim Form (Ref GRP62)
Claim for Group Critical
Illness Benefit - Personal Statement (GRP59)
(Used for claims for Critical Illness and Permanent Total Disability
with occupational based definitions of disability.)
Claim for Group Critical
Illness Benefit - activities of daily living - Personal Statement (GRP60)
(Used for claims for Permanent Total Disability with a definition
of disability linked to activities of daily living.)
A Guide to Making a Claim: Frequently Asked Questions - Group Critical Illness (Ref GRP393)
Technical Guide - Group
Critical Illness (Ref GRP56)
GCI claims appeal process (GRP571)
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