How to Make a Claim
Please tell us as soon as possible after a member’s death
if you wish to make a claim. We will initially require:
- A fully completed claim form signed by the scheme
trustees or other agreed signatories
- An original copy of the member's death certificate
- Where a spouse’s/dependant’s pension is being
claimed, original copies of a marriage certificate for a
spouse, and birth certificates for the spouse and any other
dependants who are to receive pension benefits
- Evidence of a member's earnings where individual scheme
data has not been provided at the commencement of risk or
subsequently at the commencement of the current rate guarantee
period (evidence can be copies of a member's last 3 full pay
slips, a member's P60 or P14 for the last tax year).
Please attach original certificates to the claim form. These will
be returned to the sender by recorded delivery within 24 hours of receipt. Please note that in all cases we are unable to
accept copy certificates.
Once we have received all our initial requirements, we will advise
you within 5 working days:
- of any further information we require to assess the
validity of the claim, or
- if we are unable to admit the claim and the reason(s)
why, or
- if we have all the information we require, after assessment,
that we can admit the claim.
Please consult our Technical
Guide, available to download below, for more detailed information
on the claims process.
Contact
Details
If you have any queries please do not hesitate to contact us on:
| Telephone: |
0117 921 2460 |
| Facsimile: |
0117 925 4468 |
| Email: |
grouplifeclaims@canadalife.co.uk |
| Post: |
Life Claims Team
Group Insurance
Canada Life Limited
3 Rivergate
Temple Quay
Bristol
BS1 6ER
|
For further contact details please click here
to go to our Contact Us page. |
