Who can access the service?

The service is free to use for: <ul> <li>All UK-based employees of a Canada Life Group Income Protection or CLASS policyholder, whether insured or not</li> <li>All UK-based employees who’ve selected Canada Life’s Partner Life Insurance cover</li> <li>Immediate family members of eligible employees</li> </ul> Immediate family includes any spouse, partner, parent or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.

All services are completely free to use, but there is a cost for any private prescriptions ordered through the 24/7 GP consultation.

How do employees access the service?

Employees just need to follow a few simple steps: <ol> <li>Download the ‘WeCare Programme’ app from the <a rel="noopener" href="https://apps.apple.com/us/app/wecare-programme/id1504258776" target="_blank">App Store</a> or <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.advancemedical.canadalife&hl=en_GB&gl=US" target="_blank" data-anchor="?id=com.advancemedical.canadalife&hl=en_GB&gl=US">Google Play</a>. Or head to <a rel="noopener" href="https://wecare-cl.com/" target="_blank">wecare-cl.com</a>.</li> <li>Create a profile and enter your company’s unique access code.</li> <li>Complete a quick online ID check to access the services.</li> </ol> Employees can also call <a href="tel:08009179330">0800 917 9330</a> to access the WeCare services by phone.

Where can employees find the app?

The WeCare app is available for both iOS and Android and is downloadable on the <a rel="noopener" href="https://apps.apple.com/us/app/wecare-programme/id1504258776" target="_blank">Apple Store</a> or <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.advancemedical.canadalife&hl=en_GB&gl=US" target="_blank" data-anchor="?id=com.advancemedical.canadalife&hl=en_GB&gl=US">Google Play</a>.

Can all services be accessed through the app?

All services can be accessed through the app or website, aside from the legal and financial guidance which are telephone-based services, available Monday to Friday, 9am to 5pm.

Is the helpline available 24/7?

Employees can contact the WeCare helpline anytime and an agent will be available to take their call. Once they’ve given their details, the employee will be contacted later by a relevant specialist at a time that suits them. The legal and financial guidance services are available 9am to 5pm, Monday to Friday.

WeCare

24/7 online GP, mental health support and virtual wellbeing

WeCare provides an extensive range of virtual services delivering holistic support to improve the medical, mental, legal and financial wellbeing of today’s employees. Available through a simple app, WeCare provides easy access to 24/7 GP consultations, mental health support, get fit programmes and much more.

How it works

Key features

Health

Speak to a 24/7 UK-based GP through a video or phone call, anytime it’s needed
Private prescriptions delivered to employees’ homes
Second opinion from a consultant on a diagnosis, treatment or the need for surgery
Support to quit smoking with access to guidance and resources throughout

Mental Health

Up to 10 sessions* with our team of mental health practitioners including psychologists and psychotherapists
Coping mechanisms and stress reduction techniques to help prevent burn-out
Life events counselling to help with a range of traumatic experiences

* All employees and their immediate family members receive up to 10 personalised counselling sessions (18+), per issue experienced. Those under 18 are entitled to a 90-minute session.

Wellbeing and healthy living

Personalised four or eight-week get fit programmes based on a balanced diet and workout regime
Improve diet, lose weight and adapt to medical conditions with our team of nutritionists
Nutritious meal ideas for lunchtime, ideal snacks for work and support for making healthy choices on the go

Financial and legal wellbeing

Expert guidance on a wide range of financial issues including reducing outgoings, budgeting advice and where to access debt management support
Specialist guidance from our team of legal experts who can help with divorce, property, consumer disputes and more

How to access WeCare

1. Download the ‘WeCare Programme’ app from the App Store or Google Play. Or visit wecare-cl.com.

2. Create a profile and enter your company’s unique access code.

Your company’s access code is your Canada Life scheme number. You can find this on your policy particulars or by asking your adviser. It should be a letter followed by a series of numbers. For example, Z12345.

3. Complete a quick online ID check to access the services.

WeCare is provided to Canada Life Limited customers by Teladoc Health. This service is non-contractual and does not form part of your insurance contract with us. If our partnership with Teladoc Health ends, the service can be withdrawn at any time.

Exceptional service and the consultation was professionally done, I felt no differently than if I'd had a face-to-face appointment and left feeling reassured.

Lisa WeCare user

Also worth knowing

The service is free to use for:
- All UK-based employees of a Canada Life Group Income Protection or CLASS policyholder, whether insured or not
- All UK-based employees who’ve selected Canada Life’s Partner Life Insurance cover
- Immediate family members of eligible employees
Immediate family includes any spouse, partner, parent or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.
Employees just need to follow a few simple steps:
1. Download the ‘WeCare Programme’ app from the App Store or Google Play. Or head to wecare-cl.com.
2. Create a profile and enter your company’s unique access code.
3. Complete a quick online ID check to access the services.
Employees can also call 0800 917 9330 to access the WeCare services by phone.
Employees can contact the WeCare helpline anytime and an agent will be available to take their call. Once they’ve given their details, the employee will be contacted later by a relevant specialist at a time that suits them.

The legal and financial guidance services are available 9am to 5pm, Monday to Friday.