Regulation and Legislation

Canada Life Limited is authorised by the Prudential Regulation Authority (PRA) and is regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (reference 110394). Canada Life must also take account of the requirements of Solvency II.

As well as the legislation regarding financial services, both Canada Life and our customers are subject to laws covering tax, employment, pensions, and data protection. We review our products regularly to ensure they remain compliant and continue to meet our customers’ needs.

Treating customers fairly

The Financial Conduct Authority has set principles that companies must follow when providing financial services, which can be summarised as a need to consider the interests of customers and treat them fairly. This includes providing clear communications, no post-sales barriers and having proper complaints procedures.

 

At Canada Life we are committed to treating our customers and their employees fairly; we always aim to do what’s right and to place our customer at the heart of what we do.

Keeping up to date

Canada Life has in-house specialists who monitor any regulation and legislation changes closely. To support our understanding, we are active members of the following industry organisations:

The Government will put most legal and regulatory changes out to consultation before being implemented. Canada Life uses that time to feedback through these representative bodies where appropriate and prepare for the change.

Modern Slavery Statement

At Canada Life we recognise the importance of the Modern Slavery Act 2015 and its aims to combat modern slavery.  As a responsible business, we understand our duty to act ethically and with integrity.

Complaints

We value and learn from all feedback whether it is positive or negative and we take all complaints seriously.  Our complaints handling process sets out how to send in a complaint about our products or service.

This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.