We have rebranded Retirement Advantage products as Canada Life. Visit our Retirement Account and Home Finance pages.
Please be aware the Canada Life International offices will be closed from 5pm Friday 21st December, re-opening at 9am on Thursday 27th December. Then closed from 5pm on Friday 28th December and re-opening at 9am on Wednesday 2nd January 2019.

Personal Nurse Service

Practical Help and Emotional Support

The diagnosis of a serious health condition can be a worrying time for a person and their family. The Personal Nurse Service is offered as part of our Group Critical Illness product to support employees at a difficult time, bridging the gap sometimes missed by NHS services.

The Personal Nurse Service provides long-term practical and emotional support over the phone with the same qualified nurse for employees who make a Critical Illness claim.

  • UK-based employees claiming under a Group Critical Illness policy
  • Immediate family* members of the claimant can access support

*Immediate family includes spouse, partner, parents, siblings or children under 21, in full time education, who live at the member’s normal address of residency.

After a claim is submitted, a qualified Personal Nurse Adviser is allocated to the employee. This nurse will work with the employee for as long as they’re needed, providing: 

  • Long-term emotional support
  • Further explanation of the condition and what treatment options are available
  • Advice on how to cope with a change in lifestyle
  • Help in preparing for consultant appointments
  • A clear explanation of medical terms in simple, everyday language
  • Support for the families affected
  • Advice on making the best use of services such as the NHS, specialist charities and social services
  • Sign-posting to self-help groups – local and national charities

The Personal Nurse Service will contact an employee after a Group Critical Illness claim is submitted.

Personal Nurse Service


Any questions? Contact our Customer Service Centre.

0345 223 8000


This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.