We have planned maintenance work this weekend, which may impact some secure services as from 7:30pm on 20th Oct, apologies for any inconvenience caused.

Claims Management Services

Claims Management Services

Giving Employers Clear Choices for Group Income Protection Claims

At Canada Life, we are committed to paying the right benefit to the right person at the right time, as well as providing expert support to help employees return to work when they are fit and ready to do so.

What are Claims Management Services?

Claims Management Services deal with all aspects of Group Income Protection claims, from assessing claims to helping employees return to work. We believe in working closely with employers to find the best resolution for both them and their employees. As a result, we are rated as one of the best Group Income Protection claim handlers in the market.

Key features:

  • Clinical claims assessment (e.g. cancer and stroke) – All Group Income Protection claims are dealt with by a dedicated team of assessors who will review all clinical claims and also deal with any claim-related queries. If all of the appropriate medical evidence is included with the claim form, we can assess and pay clinical claims in just 5 days.
  • Complex claims assessment (e.g. workplace stress) – We offer a dedicated team who deal exclusively with complex claims, who are supported by our experienced Claims Management Consultants.
  • Regional Rehabilitation Consultants – We employ a team of regionally-based Rehabilitation Consultants, who are registered nurses. They will support employees with medically endorsed Return to Work plans and provide expert advice throughout the entire rehabilitation process.
  • Claims Management Consultants - Our Claims Management Consultants conduct regular assessments of all in-payment claims and work with employers to manage workplace absence. All of our Claims Management Consultants have at least five years’ experience and are empowered to authorise claim decisions.

Where can I find out more?

More information can be found in our online technical and process resource, How it Works.

Adviser: Please speak to your account manager or contact us on 0345 223 8000.

Employer: We recommend seeking independent financial advice regarding employee benefit decisions. If you need a financial adviser, you can find one locally by visiting www.unbiased.co.uk.

Employee: If you are interested in the benefits of a Group Income Protection policy, speak to your manager or HR representative.

Any questions?

Find everything you need in our How It Works section, or contact our Customer Service Centre:

T: 0345 223 8000

Any questions? Contact our Customer Service Centre.

0345 223 8000


This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.