Employee Assistance Programme - 24/7 Helpline and Online Support

EmployeeCare is offered as part of our Group Income Protection product. EmployeeCare offers information and counselling on a wide range of personal and work-related topics such as debt management, family relations, health problems or career advice. It is an Employee Assistance Programme (EAP) which is free for employees to use.

EmployeeCare provides confidential telephone, e-mail and face-to-face counselling, legal and medical advice, as well as an online Health Gateway to help track individuals’ fitness and wellbeing.

All UK-based employees of employers that have taken out a Group Income Protection policy with us can access EmployeeCare. This is regardless of whether they are covered by the policy or not.

Confidential Counselling

  • Unlimited 24/7 access to telephone support
  • Up to four face-to-face or structured telephone counselling sessions in a year for each issue
  • Secure and confidential e-counselling

Health at Hand

  • 24/7 telephone based support specialising in health and medical topics
  • Speak to qualified nurses

Life Management ™

  • Financial and legal telephone advice from an independant consultant
  • Guidance on a range of ‘every day issues’ like financial, legal, consumer, family care or housing

EmployeeCare Website

  • Online employee support service designed to help maintain a work/life balance including advice on mental wellbeing, lifestyle, family support and money issues
  • E-mail a Life Management consultant for advice on any issue

EmployeeCare Health Gateway

  • Register through EmployeeCare website for access to a wide range of wellbeing tools, articles, health information and lifestyle advice
  • Discover your health age using the online calculator
  • Track your progress with personalised fitness programmes
  • Download the FREE Proactive Health Gateway App to help you track progress on the move

How To Access?

If you want to make use of this service, you can call 0800 917 9330 at any time, day or night.
To access EmployeeCare Online or the EmployeeCare Health Gateway, visit www.myemployeecare.com.

visit www.myemployeecare.com

Any questions? Contact our Customer Service Centre.

0345 223 8000


This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.