We have rebranded Retirement Advantage products as Canada Life. Visit our Retirement Account and Home Finance pages.
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Adviser Data Protection Notice (DPN)

It is acknowledged by the Canada Life (The Company) and the adviser (the Intermediary/Professional Adviser) that each party has independent purposes and means for processing the Personal Data and that accordingly each party acts as an independent Controller in relation to its own respective processing. It is further acknowledged by the parties that in relation to the Personal Data the parties are not joint Controllers and neither party is a Processor on behalf of the other.

The information collected shall be processed in accordance with the Data Protection Act 2018 (the Act) and any successor legislation. All reference to Personal Data, Special categories of personal data, Data Subjects and Processing shall have the meaning as set out in the Act.

The Company requires access to the Personal Data for processing for the following lawful purposes and the sharing of the Personal Data is necessary for such purposes:

  • for the performance of a contract to which the Data Subject is a party or in order to take steps at the request of the Data Subject prior to entering into a contract relating to the Business;
  • the Data Subject has given consent or explicit consent (as required) to the processing respectively of his or her Personal Data or Special Categories of Personal Data for one or more specific purpose;
  • processing is necessary for the purposes of the legitimate interests pursued by the Controller or by a third party;
  • processing may be conducted to conform to statutory laws or regulatory directives, the administration of justice, or it is in the substantive public interest, including, but not limited to, prevention of fraud, or to comply with anti-money laundering regulations; and/or
  • processing is necessary in order to protect the vital interests of the Data Subject.

The Intermediary shall be responsible for ensuring that, in accordance with the Act, it has provided all necessary fair processing information, including, but not limited to, the Company’s DPN, to all relevant Data Subjects and has taken appropriate steps to legitimise the sharing of the Personal Data to enable the Company to process the Personal Data for purposes compatible with the lawful purposes listed above.

The Intermediary shall not process Personal Data in a way that is incompatible with the lawful purposes listed above.

For the lawful purposes as listed above the following types/categories of Personal Data may be shared between the parties:

  • name;
  • address and postcode;
  • gender;
  • date of birth;
  • place of birth;
  • national insurance number;
  • marital status;
  • contact details;
  • policy number;
  • medical information;
  • lifestyle information;
  • financial information;
  • tax identification number;
  • employer details;
  • job title and salary information; and
  • details of spouses, second annuitants, dependants, lives assured and beneficiaries.

The Intermediary shall ensure that the Personal Data shared must not be irrelevant or excessive with regard to the lawful purposes.

Each party shall ensure that it processes the Relevant Personal Data fairly and lawfully in accordance with both the Act and any specific directions of a supervisory authority.

Each party shall deal promptly and in good faith with all reasonable and relevant enquiries from the other party relating to its processing of Personal Data under these Terms.

Each party shall, if it receives any complaint, notice or communication from a supervisory authority which relates to the other party’s processing of Personal Data under these Terms or a potential failure to comply with the Act , promptly (and in any event within 3 (three) business days) forward such complaint, notice or communication to the other party and provide the other party with reasonable cooperation and assistance in relation to the same.

The parties agree that the responsibility for complying with any Data Subject request (in relation to any rights of Data Subjects or otherwise) falls to the party receiving the Data Subject request in respect of the Personal Data held by that party. The parties agree to provide reasonable and prompt assistance (and in any event within 3 (three) business days of a request for assistance from the other party) to enable the other party to comply with any Data Subject requests and to respond to any other queries or complaints from Data Subjects.

The parties agree to implement appropriate technical and organisational measures to protect the Personal Data in their possession against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure in accordance with the Act.

Personal information collected via Intermediaries including quotation requests and application forms will be shared within the Canada Life group of companies to provide Intermediaries with product information which may be relevant for their client’s needs and requirements.

This section refers to our privacy policy in relation to our Home Finance KFI Generator.

The KFI Generator is a dedicated website with secure entry for use by the Intermediary who has been directly authorised to have access. This access is agreed by Canada Life as part of our Intermediary registration process. Our KFI Generator is an on-line tool for the use of producing client illustrations.

 

Using the Home Finance KFI Generator & Retirement Income quote system and dashboard – this section of the Privacy Notice only applies to Intermediaries, financial advisers, paraplanners or administrators of Financial Services companies. 

 

KFI Generator tool

You will be asked to log in using your username (your registered email address) and password. If this is your first time logging in, you will need to use the password emailed to you by Canada Life. If you have used the KFI Generator before, you will have changed your password to something more memorable. 

Quote system and dashboard

Following your initial registration for the tool (via an online form) you will receive a passcode which is made up of three words. Entering these words will verify you email address. Once this is done you will be able to enter your username and set your password.

Both tools use a cookie in order to provide a secure login. This cookie is used solely by each individual tool, and does not store any personal information. The data is not shared with any third parties.

After logging in to the tools, all page accesses are logged for security and audit purposes. Page accesses are linked to each individual logged in. We use such data to ensure we can provide you with support in the event that you encounter an error with the tools, or if we need to ensure compatibility with certain web browser technologies. We may audit the access logs in the event of an issue with the tools, or in the event that we suspect malicious or illegal activity.

The Retirement Income quote system and dashboard runs on Windows devices in Internet Explorer 11, Google Chrome (C41+) or Firefox browsers. Accessing the dashboard via iOS (Apple) or Android devices is not recommended.

Home Finance KFI Generator - Email addresses

We require this information to provide you with a better service, and in particular for the following reasons:

  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting, using the email address which you have provided We may use the information we collect to verify your identity or for analytical purposes, and to assist us in improving our processes, products and services.
  • We will use your email address to send you automated emails at relevant stages of your application.

 Home Finance KFI Generator and Retirement Income Quote system and dashboard - Passwords

In order to provide you with maximum protection, we ask you to choose a password to access these tools. Your password is unique to you and helps us to protect your client's personal information. You must keep this password safe and must not disclose it to anyone.

You will need your password to be able to produce illustrations for your clients. If you have forgotten your password or are worried someone else may know your password, please click the 'Forgotten password?' link under the password box on the homepage of both tools to reset your password.

Home Finance KFI Generator and Retirement Income quote system and dashboard Restricted access

These tools are only available to Advisers who are registered with Canada Life.

If you would like to register please:

Email - hf-support@canadalife.co.uk for access to the Home Finance KFI Generator

Complete an online form for access to the Retirement Income quote system and dashboard.

Before using these tools, please make yourself familiar with our products. Our sales support team can provide a demo of both systems.

If you have any queries while using the:

KFI Generator, please contact our Adviser Support Team on 0800 068 0212.

Retirement Income Quote system and Dashboard, please contact us on 0800 032 7689.

Our KFI Generator is a secure site that uses 256-bit Secure Sockets Layer (SSL) security, subject to your web browser limitations, to encrypt data in transit between your browser and the server.

Home Finance KFI Generator - Client data

Client data entered by Advisers onto our KFI Generator will only be accessible to the Adviser, nominated administrators at the firm, and Canada Life, and is only used for the purpose of providing quotations and in accordance with this Privacy policy and Terms & Conditions. Client data will not be used for direct marketing purposes.

We may however disclose and /or use any information or data you give us for the purpose of crime prevention, conducting market research, preparing strategic or other marketing plans or gauging product sales or product performance. We may also exchange the information with associated companies, service providers or agents with which we have a contractual relationship, or to any party in connection with the approved uses of such information set out above.

DPN - Home Finance Workshops

 

We take collection and management of personal data very seriously. This DPN explains how the information provided to Canada Life at our Workshops will be treated and how it will be used.

How the information will be used

The information collected shall be processed in accordance with the Act and any successor legislation. The information provided to us may be used:

  • To contact you with relevant information based on the interests you indicate in the feedback form
  • To contact you in response to any enquiries and requests we may receive
  • To include in Canada Life marketing material or press communications any comments or feedback you provide in relation to your attendance at the workshop
  • For research and statistical analysis for future workshop planning
  • To identify further support needs for Advisers

Data will be held securely and not held for longer than is necessary and in accordance with FCA record keeping guidelines. Marketing activity on a business to business basis is based on Article 6.1 of the GDPR in that processing is necessary for the purposes of the legitimate interests by the controller, in that there is reasonable expectation that Canada Life will contact you for the purpose of communicating product, service, event, training, education programme, industry and regulatory information.

If personal information is submitted about another person, then you confirm that they have consented to providing their information to Canada Life and for the information to be used and shared as set out in this notice.

The Act provides individuals (Data Subjects) with various rights including the right to be told what Personal Data is held by Canada Life and the right to request that any inaccuracies in respect of their Personal Data are corrected.

Further Information

Should there be any queries regarding Personal Data or individuals rights under the Act, please contact Canada Life’s Data Protection Officer in writing at:

Canada Life Limited,
Canada Life Place,
Potters Bar,
Hertfordshire,
EN6 5BA

or by email at: dpo@canadalife.co.uk

This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.