Individual Protection Support Services

We believe there is more to protection than cash payments, which is why we have included a range of Support Services.

Support Services table
Our Personal Nurse Service and Second Medical Opinion are also available to Life Insurance customers if they are diagnosed with a terminal illness.Read more about the benefits we provide, some of which are free to use from day one.


  • Save up to £1,928* per year with discounts on everyday purchases
  • Big savings at the brands you love including Curry’s, Tesco, John Lewis, Starbucks, Argos and more
  • Cashback at over 1200 brands paid directly into your digital wallet
  • Gym discount’s at over 8,000 locations
  • Up to 20% off theme parks and attractions
  • Up to 25% off cinema tickets



  • We give our members access to an impressive counselling service
  • 24/7 access to specialists for support with everyday matters such as finding childcare or eldercare, legal issues and debt management
  • Gain access to a network of thousands of counselors


Wellbeing Hub

  • Use the risk assessment tools to understand your physical and mental health
  • Learn about positive lifestyle changes with personalised recommendations and tips
  • 8,000+ wellbeing podcasts, toolkits, and articles


*2017 ONS Statistics for Average UK Weekly spend, overlaid against available Perks on LifeWorks

We offer unlimited access to a 24/7 bereavement helpline and up to four face-to-face, or structured telephone sessions, with a qualified counsellor.

Because 75% of people who have been bereaved did not get the support they needed.1

Dying Matters 2014: Six steps to improve support in bereavement

Providing access to probate experts covering family disputes, validity of wills, power of attorney and obtaining probate.

A personal assistance programme which provides professional counselling for any issue, either face-to-face or by telephone. You’ll also have access to support on everyday matters such as finding childcare or eldercare, legal issues and debt management.

Long-term practical and emotional support is provided over the phone with the same qualified nurse, for individuals who make a critical illness or terminal illness claim. If they think there may be alternative treatments available, a Personal Nurse Adviser can help obtain a Second Medical Opinion.

This service is provided in conjunction with the Personal Nurse Adviser. It provides confirmation of diagnosis and treatment options from within the NHS or private sector in the UK.

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"The Canada Life App provides my clients with a tangible benefit which makes it easier to sell them protection."
Ash-Lee James
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Existing customers

Any questions or to make a claim
Please contact our
Customer Services Department

Customer Services Department

Canada Life Limited
Canada Life Place
Potters Bar

0345 606 0708

Lines open Monday to Friday
from 9 am to 5 pm

This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised and regulated by the Financial Conduct Authority.