We're thrilled to announce that Defaqto has given a five star rating to two of our key products and also awarded us Gold service ratings. We treat any ratings we receive as a huge compliment and recognition of our achievements.
The 5 star rating is Defaqto’s highest and has been given to our Premiere Account and Premiere Europe Account, whilst the Gold service ratings are for all our investment bonds and our CanProtect Whole of Life Plan.
And we’re so confident that we’ll continue to provide a high level of service delivery that, if we don’t keep to the standards detailed in our Customer Service Charter, we’ll pay either advisers or their clients. Our dedication to meeting the financial needs of clients is what drives us to deliver excellent customer service, in a recent survey, we found that 95% of participants would recommend us to friends and family.