What you can and cannot do with The Retirement Account Dashboard

The Dashboard is a retirement proposition tool on which The Retirement Account is the first product to be made available; more tax wrappers will follow and adding clients now will allow them to benefit from any future enhancements as the proposition evolves.

The Retirement Account is entirely flexible to suit your client needs. The product can accommodate a wide range of scenarios, some of which are not available via the Dashboard, in which case you will need to contact us (see previous page) directly in order to arrange a quote.

What you can do with the Dashboard:

In relation to The Retirement Account the Dashboard currently facilitates:

  • Transfers of uncrystallised or crystallised funds accepted
  • Pension Savings – specify multiple transfers from existing uncrystallised Pension Savings plans, or
  • Pension Drawdown – specify a single transfer from an existing crystallised Pension Drawdown arrangement.
  • Pension Contributions – make regular and one-off pension contributions including 3rd party and employer contributions in addition to Pension Savings transfers.
  • Partial, full and regular crystallisation options – you have a full range of options available for the crystallisation of Pension Savings plans including phased drawdown capability.
  • Taking Income – select tax-free or taxable lump sums and regular drawdown income.
  • Purchase a Guaranteed Annuity Income – use some or all of your crystallised funds to purchase a Guaranteed Annuity income.
  • Investments – set up bespoke investment strategies, utilise auto-rebalancing to stay within portfolio objectives and risk parameters or view current holdings for existing accounts.

What you cannot do with the Dashboard – please contact us for a quote:

The Retirement Account is also capable of providing a solution for other situations beyond those covered above where we can accept funds but where you will need to contact us directly in order to obtain a quote, these include:

  • Multi-arrangements – if your client wishes to transfer more than one existing Pension Drawdown arrangement, or a mixture of uncrystallised Pension Savings and crystallised Pension Drawdown arrangements, then each has to be set up as a separate arrangement in The Retirement Account. We can facilitate this but it requires us to provide the quotes.
  • Large cases above LTA – if your client has breached or would breach the lifetime allowance.
  • Annuity Quote over £500k – annuity quotes are available via the Dashboard but if the purchase amount is over £500k please contact us in order to guarantee the quote.
  • Disqualifying Pension Credit – if your client has a pension credit transfer from previously crystallised funds (i.e. from a divorce settlement) and so no tax-free cash is available.
  • Age 50-55 crystallised funds – if your client is aged between 50 and 55 and wishes to transfer an existing Pension Drawdown arrangement or crystallise a Pension Savings transfer where permitted by HMRC rules we may be able to arrange a quote.

When we are unable to supply a quote

There are also some situations where we will be unable to supply a quote:

  • Partial and/or regular crystallisations with one-off contributions – if your client wants a quote that includes a single contribution then you will be unable to quote for a partial or regular crystallisation; these could still be arranged by us with an initial contribution followed by crystallisation after the policy has commenced or vice versa. Please contact us for the best way to do this.
  • Under 50 crystallised funds – if your client is under 50 we will be unable to accept any Pension Drawdown transfers or crystallise a Pension Savings transfer or contribution


Useful links

The Retirement Account
The Retirement Account Dashboard homepage
The Retirement Account Funds
Related Documents

This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised and regulated by the Financial Conduct Authority.