Save & Invest
Get the latest on our investment solutions, including how to get in touch.
Maintaining service for our customers, advisers and stakeholders
Here you’ll find updates on our service, how we’re adapting our products to a changing environment and the best ways to get in touch with our teams across the UK.
There are some simple things you can do to help us at the moment. Your support will help keep our phone lines free for our most vulnerable customers and help us deliver the best service possible:
Service teams are working from our offices where it is practical and safe to do so. For example, dealing with post and paperwork, or accessing secure systems that cannot be made available remotely. To limit risk of infection, fewer employees will be in work at any one time and we have introduced additional sanitary and cleaning measures.
Any circumstances where only a copy of the death certificate can be provided will be dealt with on a case by case basis. Where possible, to mitigate any risk, we will use an external source to validate the information being provided to avoid causing undue stress to the customer.
Relevant contact details for all services can be found here.
Find out more about a specific business area, including FAQs and how to get in touch.
Get the latest on our investment solutions, including how to get in touch.
Get the latest on our home finance products, including how to get in touch
Get the latest on our retirement products, including how to get in touch.
Get the latest on our Workplace & Individual protection products, including how to get in touch.
Get the latest on our Asset Management products, including how to get in touch.