Individual Protection Life Insurance Plus Critical Illness 1360X784

Life insurance plus Critical Illness

Protect yourself and your loved ones

Make a claim

A step-by-step guide to making a Critical Illness claim

If you are making a Life claim rather than a Critical Illness claim, please go to our Life Insurance claims page

Before you begin

Make sure you have the following information to hand if it’s available:

  • Your policy number
  • Basic details about the condition you’re making a claim for

1. Start your claim

You can start your claim in one of the following ways:

Call us on 0345 606 0708
Monday to Friday, 9.00am to 5.00pm

Email us at: individualprotectionclaims@canadalife.co.uk

2. We’ll review your claim

We’ll send you a claim form to fill in and return. Please include your GP or consultant’s details as we’ll need to contact them. Once we receive your claim, we’ll keep you updated on our progress.

3. Get a decision

If we approve your claim, we’ll make a payment within five working days.

Just so you’re aware, we’ll continue your cover if you’re making an additional illness or a child’s critical illness claim. For everything else, your policy will end once we approve your claim.

If we don’t approve the claim, we’ll tell you why and let you know how to appeal.

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Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

 

Contact sales

ipp.sales@canadalife.co.uk

Other contacts
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Need an adviser?

Get a tailored quote for this product from a financial adviser. To find one, visit Unbiased.

Find an adviser

Support services

Personal Nurse Service

You’ll receive long-term practical and emotional support over the phone with a qualified nurse.

Find out more

Second Medical Opinion

Get an expert second opinion on your diagnosis and treatment from 20,000 UK consultants.

Find out more

Things you need to know

Next steps

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Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support
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Need an adviser

Get a tailored quote for our products from a financial adviser. To find one, visit Unbiased.

Find an adviser
Ctas Default Product At A Glance Contact Us CTA 864X480

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

Other contacts