Make a claim
A step-by-step guide to making a Critical Illness claim
If you are making a Life claim rather than a Critical Illness claim, please go to our Life Insurance claims page
Before you begin
Make sure you have the following information to hand if it’s available:
- Your policy number
- Basic details about the condition you’re making a claim for
1. Start your claim
You can start your claim in one of the following ways:
Call us on 0345 606 0708
Monday to Friday, 9.00am to 5.00pm
Email us at: firstname.lastname@example.org
2. We’ll review your claim
We’ll send you a claim form to fill in and return. Please include your GP or consultant’s details as we’ll need to contact them. Once we receive your claim, we’ll keep you updated on our progress.
3. Get a decision
If we approve your claim, we’ll make a payment within five working days.
Just so you’re aware, we’ll continue your cover if you’re making an additional illness or a child’s critical illness claim. For everything else, your policy will end once we approve your claim.
If we don’t approve the claim, we’ll tell you why and let you know how to appeal.
Things you need to know
Find answers to commonly asked questions, helpful links, tools and contact details.
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