We have rebranded Retirement Advantage products as Canada Life. Visit our Retirement Account and Home Finance pages.

Privacy Statement

1. Introduction

The MyAccount website (the “Website”) is operated by Canada Life International Assurance (Ireland) (“we”, “us”, “our”). We have created this Privacy Statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices relating to this Website. In order to fully understand your rights, we encourage you to read this Privacy Statement and to consult our Terms & Conditions of use (the “Terms”). Each time you use this Website you will be bound by the then current Privacy Statement and you should review this each time you use the Website to satisfy yourself that you are happy with it.

This Privacy Statement (together with our Terms and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Irish Data Protection Acts 1988 and 2003, the data controller is Canada Life International Assurance (Ireland) (company number 440141) registered in the Republic of Ireland.

Our registered office is:

Canada Life International Assurance (Ireland)
Irish Life Centre
Lower Abbey Street
Dublin 1
Ireland

Canada Life International Assurance (Ireland) is registered with the Office of the Data Protection Commissioner in Ireland as a data controller (registration number 10002/A).

Canada Life International Assurance (Ireland) is authorised and regulated by the Financial Regulator in Ireland.

 

2. Acceptance of this Privacy Statement

By using this Website, you signify acceptance of this Privacy Statement. If you do not agree with or you are not comfortable with any aspect of the Privacy Statement, your only remedy is to discontinue use of the Website. We reserve the right to modify this Privacy Statement at any time. Your continued use of any portion of the Website following notification or posting of such changes will constitute your acceptance of those changes.

 

3. Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide to us when using this Website. This includes information provided at the time of registering to use this Website, using our products or services or requesting further products or services. We (or our partners) may also ask you for information when you report a problem with the Website.
  • If you contact us for any reason, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to the Website including, but not limited to, traffic data, location data and other communication data and the resources and linked sites that you access.

 

4. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of technical support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Where we have given you (or where you have chosen) a password or other login details which enable you to access certain parts of the Website, you are responsible for keeping these login details confidential. We ask you not to share login details with anyone. View details of our phishing policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to seek to prevent unauthorised access.

 

5. Uses made of your information

We use information held about you:

  • To ensure that content from our Website is presented in the most effective manner for you and your computer.
  • To provide you with information, products or services which you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, where you choose to do so.
  • To notify you about changes we make to our Website, products and/or services.

We may also use your data to provide you with information about our products or services which may be of interest to you and we, other companies in the Canada life marketing group or our agents may contact you about these by post and telephone.

If you do not want us to use your data in this way, you may opt out of receiving such communications either by emailing us at focus@canadalifeint.com or in writing to:

Canada Life International (Ireland)
Irish Life Centre
Lower Abbey Street
Dublin 1,
Ireland

 

6. Disclosure of your information

We may disclose your personal information to other companies in the Canada Life marketing group or to data processers working directly on our behalf for a specified purpose.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements.
  • To protect the rights, property, or safety of Canada Life International Assurance (Ireland), our customers, or others.

We do not sell, rent or trade your personal information to others. We may give general statistics about our customers, sales, and related site information to other companies however these statistics will not include any information that personally identifies you, unless we have said otherwise in this policy.

If you communicate with us by email, we may keep your email, together with your email address and our reply, for our business records. We give the same protection to our electronic communications as we do to information we receive by post or phone.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided, unless you state otherwise.
  2. We may use the information we collect for analytical purposes, and to assist us in improving our processes, products and services.

We will not pass your contact details to anyone else without your prior consent.

 

7. Security

We take your online security very seriously and this Website has security measures in place to protect the loss, misuse and alteration of the information under our control. However, as no data transmission over the internet can be guaranteed as 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you transfer the data at your own risk. We endeavour to use appropriate security measures at all times to protect your data.

8. Cookies

Details of our Cookies Policy is available.

9. Your rights

You have the right to request a copy of the information held by us about you. We may charge a small fee for this. You also have the right to access your data, have any inaccuracies in the details we hold about you changed, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to:


Canada Life International Assurance (Ireland)
Irish life Centre
Lower Abbey Street
Dublin 1
Ireland

 

10. Third party websites

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

11. Feedback

Questions, comments and requests regarding this Privacy Statement are welcomed. You may contact us by telephone on +44 (0) 1624 820 200 Monday to Friday 9am to 5pm, by email at focus@canadalifeint.com or in writing to:

Canada Life International Assurance (Ireland)
Irish Life Centre
Lower Abbey Street
Dublin 1
Ireland

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.