Should customers expect any changes as a result of this announcement?

There will be no immediate changes for customers. We’ll continue to collect premiums and pay claims as normal, and customers can expect the same dedicated service from us. Our <a href="https://www.canadalife.co.uk/individual-protection/support-services/">support services</a> remain available for customers to access. Please note that the support services are non-contractual benefits which can be altered or withdrawn at any time.

Who are Countrywide Assured plc?

Countrywide Assured plc was established in 1988 and is the UK subsidiary of Chesnara plc. Countrywide is focused on the protection of customers and their families, backed by the support of Chesnara plc. Chesnara are dedicated to the management of around 1 million life and pension policies in the UK and Europe.

Why have we chosen Countrywide plc?

We’ve chosen Countrywide Assured as we recognise their high standards of customer support and focus on prioritising good customer outcomes makes them a good fit for our customers. Our agreement will provide certainty for our customers, who can feel assured that their policy will remain in safe hands, with all policy terms and conditions honoured as part of the proposed transfer.

Is there any impact for international protection or workplace protection product areas?

Our international protection and workplace (group) protection products aren’t affected by this change and remain a priority for us. Learn more about our range here: <ul> <li><a href="https://www.canadalife.co.uk/individual-protection/flexible-life-plan/">Whole of life cover - Flexible Life Plan</a></li> <li><a href="https://www.canadalife.co.uk/estate-planning/canprotect-whole-of-life-plan/">Whole of life cover - CanProtect Whole of Life Plan</a></li> <li><a href="https://www.canadalife.co.uk/workplace-protection/">Workplace protection</a></li> </ul>

Individual protection

Caring for you & your loved ones

Important update - May 2023

Following a review of our onshore individual protection business, in November 2022 we announced that we were no longer accepting applications from new Life Insurance or Life Insurance plus Critical Illness customers. (Read our update).

We have since reached an agreement for Countrywide Assured, a subsidiary of Chesnara plc, to acquire our book of onshore individual protection customer policies.

Customers’ policies are expected to transfer to Countrywide in early 2025, subject to the completion of a court-approved Part VII transfer. Customers will be kept informed as the transfer progresses.

In the meantime, we’ll continue to support existing customers and pay claims in line with our usual processes. Information on how to make a claim can be found on our Life Insurance and Life Insurance plus Critical Illness pages.

Frequently asked questions

There will be no immediate changes for customers. We’ll continue to collect premiums and pay claims as normal, and customers can expect the same dedicated service from us. Our support services remain available for customers to access.

Please note that the support services are non-contractual benefits which can be altered or withdrawn at any time.
Countrywide Assured plc was established in 1988 and is the UK subsidiary of Chesnara plc. Countrywide is focused on the protection of customers and their families, backed by the support of Chesnara plc. Chesnara are dedicated to the management of around 1 million life and pension policies in the UK and Europe.
We’ve chosen Countrywide Assured as we recognise their high standards of customer support and focus on prioritising good customer outcomes makes them a good fit for our customers. Our agreement will provide certainty for our customers, who can feel assured that their policy will remain in safe hands, with all policy terms and conditions honoured as part of the proposed transfer.
Our international protection and workplace (group) protection products aren’t affected by this change and remain a priority for us. Learn more about our range here: