How many counselling sessions are available?

Each employee has access to four telephone counselling sessions per issue, each year*. *Adults (18+) receive, based on clinical assessment, up to 4 structure telephone sessions. Children (under the age of 18) are eligible for a 90-minute session.

How much does it cost?

The service is available for free for any employee covered under a group life insurance policy.

Is there a limit to the service?

There is no limit to the number of times your employees can use this service.

Bereavement & Probate | Workplace Protection

Losing someone close can be devastating - no one should go through it alone. Our Bereavement Support service provides access to a 24/7 helpline and counselling provided by qualified mental health professionals, and our probate helpline puts employees in touch with the experts who can give advice and financial guidance.

Bereavement helpline

Losing someone close can be devastating – no one should go through it alone. Grief is a deeply personal and natural response to loss. Feeling numb, sad, or overwhelmed is normal and the support from family, friends or peers often helps early on as employees begin to adjust and heal.

Immediate counselling may not always be appropriate, as the experience and progression of grief varies widely between individuals. For some, engaging in counselling may be more beneficial once the acute phase of shock diminishes, which may occur around six months post-loss or at a different timescale depending on the person.

How does the Bereavement service work?

Employees can call the bereavement helpline on 0800 912 0826. Lines are open Monday-Friday 9am to 5pm
Adults over the age of 18 can request counselling, based on clinical assessment and where suitable for the individual
Counselling sessions will be arranged with a qualified mental health professional
This service is suitable to support employees with mild to moderate mental health issues

For more information on SignLive and answers to frequently asked questions click here.

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

Contact our claims team

send an email

Who can use the service?

It’s free to use for all UK-based employees insured by a Canada Life workplace protection policy and their immediate family** who live in the same household.

If you’re a British Sign Language user, you can use SignLive to connect to a counsellor via an interpreter.

Just log in to the SignLive app on iOS, Android, or visit their website and search for “Teladoc Health UK” in the Community Directory.

The first time you use SignLive you’ll need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

For more information on SignLive and answers to frequently asked questions click here.

Probate helpline

When someone dies, your employee might be in charge of sorting out their estate – their property, money and possessions. It can be confusing, especially if they've never done it before. Our probate helpline puts employees in touch with the experts who can give advice and financial guidance.

Features:

Access to probate experts over the phone
Confidential advice
Financial guidance and advice on legal matters linked to the bereavement

The service can help you with:

Advice on contents of a will
Administration of estate
Finding missing beneficiaries
Applications for Grants of Representation
Deeds of renunciation
Applying for probate

Probate helpline

Call for expert advice

0808 164 3079

Monday – Friday 8am - 8pm

Who can use the service?

It’s free to use for:

All UK-based employees insured by a Canada Life workplace protection policy and their immediate family** who live in the same household.

Also worth knowing

*Adults (18+) can request counselling and based on clinical assessment and where suitable for the individual. Counselling sessions will be arranged with a qualified mental health professional. The service is suitable to support mild to moderate mental health presentations, to include grief.

**Immediate family includes an employee’s spouse, partner, parent or sibling living in the same household. It can also be used by any legal dependant under the age of 21 in full-time education or any other legal dependant who is dependent on the employee because of disability.

This service is non-contractual benefit, provided through Canada Life and can be altered or withdrawn at any time.