Important information

You may be aware of the IT issues impacting some companies at this time.  We’d like to reassure you that all our services are available, and our phone lines are open Monday – Friday, 9am – 5pm. If you’d like to contact us, you can find our details here.

Early Intervention Service

Day-one absence management

Our Early Intervention Service helps absent employees return to work. Our experienced in-house team provide support during the early stages of absence, increasing the chances of a successful return to the workplace. Just call our helpline for immediate support and guidance.


Expert guidance

  • Guidance from our in-house team of experts
  • Expert support from day one of an employee’s absence

Flexible support

  • Support can range from general guidance to full return-to-work support
  • Our team can recommend other services you might have missed like occupational health or an employee assistance programme
  • Medically-endorsed return-to-work plans to help employees get back to work
  • Advice on absence duration and workplace adjustments

Clear results

  • On average, our team returns employees to work in just seven weeks
  • 95% of early intervention referrals don’t result in a claim

Who can use the service?

Any employer with our income protection cover. You can start using the service any time and there’s no limit to the number of referrals you can make.

Early Intervention Services

Please complete our referral form

For general queries please email
or call us on 0117 916 4057

Also worth knowing

WeCare now available

WeCare is now available for all Group Income Protection customers, providing a 24/7 online GP, mental health support and much more.


myStrength now available to all policyholders

Discover our new personalised mental wellbeing app, available to all workplace protection customers at no extra cost.

Learn more

Key documents

Early intervention guide

All you need to know to start using early intervention

Early intervention employee handout

Useful for helping employers communicate the service to their people

Income protection support services summary

A quick look at our other support services

Our support services

We offer a wide range of support services with all our policies. Learn more about the support we provide.


24/7 online GP, mental health support and virtual wellbeing

Learn more


Perks, discounts and cashback

Learn more

Second Medical Opinion

Second opinions from leading consultants

Learn more

Bereavement Counselling

Expert bereavement support

Learn more

Probate Helpline

Professional advice from probate experts

Learn more

Personal Nurse Service

Emotional and practical support

Learn more


Personalised mental wellbeing support

Learn more


Dentist on demand

Find out more

Next steps

Need an adviser?

Get a tailored quote for our products from a financial adviser.

Find a Financial Adviser

Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support

Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts