Protection Workplace Protection Support Services Early Intervention Service 1360X784

Early Intervention Service

Day-one absence management

Our Early Intervention Service helps absent employees return to work. Our experienced in-house team provide support during the early stages of absence, increasing the chances of a successful return to the workplace. Just call our helpline for immediate support and guidance.


Expert guidance

  • Guidance from our in-house team of registered nurses and rehabilitation experts
  • Expert support from day one of an employee’s absence

Flexible support

  • Support can range from general guidance to full return-to-work support
  • Our team can recommend other services you might have missed like occupational health or an employee assistance programme
  • Medically-endorsed return-to-work plans to help employees get back to work
  • Advice on absence duration and workplace adjustments

Clear results

  • On average, our team returns employees to work in just seven weeks
  • 95% of early intervention referrals don’t result in a claim

Who can use the service?

Any employer with our income protection cover. You can start using the service any time and there’s no limit to the number of referrals you can make.

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Early Intervention Service

Call us on

0117 916 4057

or send an email

Monday – Friday 9am to 5pm

Also worth knowing

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WeCare now available

WeCare is now available for all Group Income Protection customers, providing a 24/7 online GP, mental health support and much more.

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Key documents

Early intervention guide

All you need to know to start using early intervention

Early intervention employee handout

Useful for helping employers communicate the service to their people

Income protection support services summary

A quick look at our other support services

Our support services

We offer a wide range of support services with all our policies. Learn more about the support we provide.

Heart Medical


24/7 online GP, mental health support and virtual wellbeing

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Perks, discounts and cashback

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Best Doctors

Second Medical Opinion

Second opinions from leading consultants

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Bereavement Counselling

Expert bereavement support

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Probate Helpline

Probate Helpline

Professional advice from probate experts

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Personal Nurse

Personal Nurse Service

Emotional and practical support

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Next steps

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Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support
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Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts