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Personal Nurse Service

Emotional and practical support

Our Personal Nurse Service gives your employees and their immediate family members long-term practical and emotional support over the phone with the same qualified nurse, for as long as it’s needed. The service is free for every employee making a critical illness claim, whether it’s accepted or not.

Features

The nurse will work with your employee for as long as they’re needed. They’ll provide:

Long-term emotional support over the phone
Detailed explanations of the condition and what treatment options are available
Help to prepare for consultant appointments
Guidance on sourcing suitable equipment and medical aids
Advice on how to make the most out of the NHS, specialist charities and social services
Support for the employee’s family to help them cope with the consequences of illness
Sign-posting to self-help groups and to local or national charities
A friendly, familiar voice – the same qualified nurse will be there for your employee, from start to finish

Who can use the service?

This service is included with our critical illness cover at no extra cost. It’s free to use for:

UK-based employees claiming under a Group Critical Illness policy
Immediate family members of the claimant, which includes their spouse, partner, parents, siblings or children under 21, in full time education, who live at the employee’s normal address

Using Personal Nurse Service

Employees must tick the box on page 11 of their personal statement when submitting a claim. They’ll be contacted by their personal nurse within 48 hours.