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Personal Nurse Service
Emotional and practical support
Our Personal Nurse Service gives your employees and their immediate family members long-term practical and emotional support over the phone with the same qualified nurse, for as long as it’s needed. The service is free for every employee making a critical illness claim, whether it’s accepted or not.
Features
The nurse will work with your employee for as long as they’re needed. They’ll provide:
- Long-term emotional support over the phone
- Detailed explanations of the condition and what treatment options are available
- Help to prepare for consultant appointments
- Guidance on sourcing suitable equipment and medical aids
- Advice on how to make the most out of the NHS, specialist charities and social services
- Support for the employee’s family to help them cope with the consequences of illness
- Sign-posting to self-help groups and to local or national charities
- A friendly, familiar voice – the same qualified nurse will be there for your employee, from start to finish
Who can use the service?
This service is included with our critical illness cover at no extra cost. It’s free to use for:
- UK-based employees claiming under a Group Critical Illness policy
- Immediate family members of the claimant, which includes their spouse, partner, parents, siblings or children under 21, in full time education, who live at the employee’s normal address
Using Personal Nurse Service
Employees must tick the box on page seven of the claim form. They’ll be contacted by their personal nurse within 48 hours.
Also worth knowing
Our support services
We offer a wide range of support services with all our policies. Learn more about the support we provide.
EmployeeCare
Counselling, perks and wellbeing support
Second Medical Opinion
Second opinions from leading consultants
Early Intervention Service
Day-one absence management
Probate Helpline
Professional advice from probate experts
Bereavement Counselling
24/7 bereavement support
BusinessCare
Expert legal support for your business
Key documents
Personal Nurse Service guide
Everything employees need to know
Personal Nurse Service poster
Raise awareness with our workplace poster
Next steps
Need an adviser?
Get a tailored quote for our products from a financial adviser. To find one, visit Unbiased.
Customer support
Find answers to commonly asked questions, helpful links, tools and contact details.
