Workplace Protection Support Services Personal Nurse Service 1360X784

Personal Nurse Service

Emotional and practical support

Our Personal Nurse Service gives your employees and their immediate family members long-term practical and emotional support over the phone with the same qualified nurse, for as long as it’s needed. The service is free for every employee making a critical illness claim, whether it’s accepted or not.


The nurse will work with your employee for as long as they’re needed. They’ll provide:

  • Long-term emotional support over the phone
  • Detailed explanations of the condition and what treatment options are available
  • Help to prepare for consultant appointments
  • Guidance on sourcing suitable equipment and medical aids
  • Advice on how to make the most out of the NHS, specialist charities and social services
  • Support for the employee’s family to help them cope with the consequences of illness
  • Sign-posting to self-help groups and to local or national charities
  • A friendly, familiar voice – the same qualified nurse will be there for your employee, from start to finish

Who can use the service?

This service is included with our critical illness cover at no extra cost. It’s free to use for:

  • UK-based employees claiming under a Group Critical Illness policy
  • Immediate family members of the claimant, which includes their spouse, partner, parents, siblings or children under 21, in full time education, who live at the employee’s normal address

Using Personal Nurse Service

Employees must tick the box on page seven of the claim form. They’ll be contacted by their personal nurse within 48 hours.

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Key documents

Personal Nurse Service guide
Everything employees need to know

Personal Nurse Service poster
Raise awareness with our workplace poster

Next steps

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Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

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