Important information

You may be aware of the IT issues impacting some companies at this time.  We’d like to reassure you that all our services are available, and our phone lines are open Monday – Friday, 9am – 5pm. If you’d like to contact us, you can find our details here.

Second Medical Opinion

Second opinions from leading doctors

When it comes to treating our health problems, we want to receive the best care from health professionals. Our Second Medical Opinion service provides access to over 50,000 leading consultants worldwide. They offer expert second opinions on diagnoses and treatments for almost any condition.


Access an expert

Get a second opinion from one of 50,000 leading consultants worldwide:

  1. Find a leading consultant based on the employee’s condition
  2. The consultant will review the case and arrange a review of the employee’s medical records if needed
  3. The employee receives a second opinion on their diagnosis or treatment, all set out in a comprehensive report

Online services

  • Ask a doctor questions online and receive answers in 72 hours
  • Employees can check their symptoms online using the health navigator
  • Extensive library of wellbeing tools, videos and literature
  • Access to FindBestDoc and FindBestCare, which help employees find the best doctors and hospitals for their condition

Who can use the service?

This service is included with our Group Income Protection and Critical Illness cover at no extra cost.

It’s free to use for:

  • All UK-based employees of an employer with a Group Income Protection policy, whether they’re insured or not
  • All UK-based employees covered by a Group Critical Illness policy
  • Immediate family members of the employee, which includes any spouse, partner, parent or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.

This service is non-contractual, provided through Canada Life and can be altered or withdrawn at any time.

Register for Best Doctors

You’ll need to register online to access
this service.

Call now

0800 085 6605


Also worth knowing

Key documents

Second Medical Opinion member guide
A handy guide for employees

Second Medical Opinion flyer
Raise awareness with our workplace flyer

WeCare now available

WeCare is now available for all Group Income Protection customers, providing a 24/7 online GP, mental health support and much more.


ToothFairy is here!

Say hello to the UK’s first health regulated, smart dental app. Now available to all workplace protection customers.

Learn more

Our support services

We offer a wide range of support services with all our policies. Learn more about the support we provide.

Personal Nurse Service

Emotional and practical support

Learn more

Early Intervention Service

Day-one absence management

Learn more


24/7 online GP, mental health support and virtual wellbeing

Learn more

Probate Helpline

Professional advice from probate experts

Learn more

Bereavement Counselling

Expert bereavement support

Learn more


Perks, discounts and cashback

Learn more


Personalised mental wellbeing support

Learn more


Dentist on demand

Find out more

Next steps

Need an adviser?

Get a tailored quote for our products from a financial adviser.

Find a Financial Adviser

Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support

Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts