24/7 online GP, mental health support and virtual wellbeing

WeCare provides an extensive range of virtual services delivering holistic support to improve the medical, mental, legal and financial wellbeing of today’s employees. Available through a simple app, WeCare provides easy access to 24/7 GP consultations, mental health support, get fit programmes and much more.

How it works

Key features


  • Speak to a 24/7 UK-based GP through a video or phone call, anytime it’s needed
  • Private prescriptions delivered to employees’ homes
  • Second opinion from a consultant on a diagnosis, treatment or the need for surgery
  • Support to quit smoking with access to guidance and resources throughout

Mental Health

  • Up to 10 sessions* with our team of mental health practitioners including psychologists and psychotherapists
  • Coping mechanisms and stress reduction techniques to help prevent burn-out
  • Life events counselling to help with a range of traumatic experiences

* All employees and their immediate family members receive up to 10 personalised counselling sessions (18+), per issue experienced. Those under 18 are entitled to a 90-minute session.

Wellbeing and healthy living

  • Personalised four or eight-week get fit programmes based on a balanced diet and workout regime
  • Improve diet, lose weight and adapt to medical conditions with our team of nutritionists
  • Nutritious meal ideas for lunchtime, ideal snacks for work and support for making healthy choices on the go

Financial and legal wellbeing

  • Expert guidance on a wide range of financial issues including reducing outgoings, budgeting advice and where to access debt management support
  • Specialist guidance from our team of legal experts who can help with divorce, property, consumer disputes and more

How to access WeCare


1.  Download the ‘WeCare Programme’ app from the App Store or Google Play. Or visit wecare-cl.com.

2.  Create a profile and enter your company’s unique access code.

Your company’s access code is your Canada Life scheme number. You can find this on your policy particulars or by asking your adviser. It should be a letter followed by a series of numbers. For example, Z12345.

3.  Complete a quick online ID check to access the services.

Log in or register

WeCare is provided to Canada Life Limited customers by Teladoc Health.  This service is non-contractual and does not form part of your insurance contract with us.  If our partnership with Teladoc Health ends, the service can be withdrawn at any time.

Exceptional service and the consultation was professionally done, I felt no differently than if I'd had a face-to-face appointment and left feeling reassured.

Lisa WeCare user


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Our support services

We offer a wide range of support services with all our policies. Learn more about the support we provide.


Perks, discounts and cashback

Learn more

Early Intervention Service

Day-one absence management

Learn more

Second Medical Opinion

Second opinions from leading consultants

Learn more

Bereavement Counselling

Expert bereavement support

Learn more

Probate Helpline

Professional advice from probate experts

Learn more

Personal Nurse Service

Emotional and practical support

Learn more

Next steps

Need an adviser?

Get a tailored quote for our products from a financial adviser.

Find a Financial Adviser

Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support

Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts