How much does it cost?

The service is available for free for any employee covered under a group life insurance policy.

Canada Life Bereavement Counselling

Q: How many counselling sessions are available?

Each employee has access to four telephone counselling sessions per issue, each year*. *Adults (18+) receive, based on clinical assessment, up to 4 structure telephone sessions. Children (under the age of 18) are eligible for a 90-minute session.

Losing someone close can be devastating – no one should go through it alone. Our bereavement counselling service provides up to four sessions with a qualified counsellor.

Features

Access to a dedicated bereavement counselling helpline.
Up to four structured telephone counselling sessions.*
Confidential support and advice from a qualified mental health professional
Practical advice on areas including self-help, relevant charities and other support groups.

Who can use the service?

It’s free to use for all UK-based employees under a Group Life Insurance policy and their immediate family** who live in the same household.

How can I access bereavement counselling?

You can call us anytime on 0800 912 0826

If you’re a British Sign Language user, you can use SignLive to connect to a counsellor via an interpreter.

Just log in to the SignLive app on iOS, Android, or visit their website and search for “Teladoc Health UK” in the Community Directory.

The first time you use SignLive you’ll need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

For more information on SignLive and answers to frequently asked questions click here.

*Adults (18+) receive, based on clinical assessment, up to 4 structure telephone sessions. Subject to a parental consultation and clinical suitability, children (under the age of 18) are eligible for a 90-minute session.

**Immediate family includes an employee’s spouse, partner, parent or sibling living in the same household. It can also be used by any legal dependant under the age of 21 in full-time education or any other legal dependant who is dependent on the employee because of disability.

This service is non-contractual benefit, provided through Canada Life and can be altered or withdrawn at any time.