Bereavement Counselling

Expert bereavement support - Workplace Protection

Losing someone close can be devastating – no one should go through it alone. Our bereavement counselling service provides up to four sessions with a qualified counsellor.

Features

  • Access to a dedicated bereavement counselling helpline.
  • Up to four structured telephone counselling sessions.*
  • Confidential support and advice from a qualified mental health professional
  • Practical advice on areas including self-help, relevant charities and other support groups.

Who can use the service?

It’s free to use for all UK-based employees under a Group Life Insurance policy and their immediate family** who live in the same household.

How can I access bereavement counselling?

You can call us anytime on 0800 912 0826

If you’re a British Sign Language user, you can use SignLive to connect to a counsellor via an interpreter.

Just log in to the SignLive app on iOS, Android, or visit their website and search for “Teladoc Health UK” in the Community Directory.

The first time you use SignLive you’ll need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

For more information on SignLive and answers to frequently asked questions click here.

 

*Adults (18+) receive, based on clinical assessment, up to 4 structure telephone sessions. Subject to a parental consultation and clinical suitability, children (under the age of 18) are eligible for a 90-minute session.

**Immediate family includes an employee’s spouse, partner, parent or sibling living in the same household. It can also be used by any legal dependant under the age of 21 in full-time education or any other legal dependant who is dependent on the employee because of disability.

This service is non-contractual benefit, provided through Canada Life and can be altered or withdrawn at any time.

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

 

Contact our claims team

send an email

Also worth knowing

Key documents

Bereavement Counselling flyer
A flyer for employees

Why choose us for life insurance
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Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

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