Is there a limit to the 24/7 helpline service?

There is no limit to the number of times your employees can use our 24/7 in-the-moment helpline service.

How can employees access the structured bereavement counselling through WeCare?

Employees can access this service through the WeCare app where they will need to complete an initial assessment to check whether it’s appropriate for them at that point in time.

What are the steps to complete the digital triage?

Employees will be asked to complete a series of triage questions within the WeCare app or portal. The request will then be triaged to establish whether this service is right for the employee. If the structured counselling is suitable for their needs, they will receive a link via SMS or email to book a consultation. The clinicians will recommend the appropriate course of treatment and number of sessions at the end of the initial consulation.

Who provides the clinical support?

Sessions are provided by qualified Mental Health clinicians at Teladoc Health: Psychologists registered with the Health & Care Professions Council (HCPC). Psychotherapists and Counsellors Registered with the British Association of Counselling & Psychotherapy (BACP) or British Association for Behavioural & Cognitive Psychotherapies (BAPCP). The professionals deliver therapeutic interventions across a wide range including the following: CBT, CAT, Client Partnership, Empowerment, Brief Therapy, Acceptance & Commitment Therapy, Narrative Therapy, Trauma Focussed Therapy.

How many structured sessions is an employee entitled to?

Everyone’s needs are different so the number of sessions offered to an employee will be based on clinical assessment.

What are ‘mild to moderate’ conditions?

A mild condition is when a person has a small number of symptoms that have a limited effect on their daily life. A moderate condition is when a person has more symptoms that can make their daily life more difficult than usual.

Are there any exclusions or instances when the structured support is not suitable for someone?

Everyone’s experience with grief is different, and there is no set timeframe for accessing counselling. If someone has experienced a recent loss, often structured support is not the most helpful option straightaway. Many people find it works better once the initial shock has eased, which may be a few months after their loss. Having access to responsive, flexible support can often be more helpful than structured therapy early on. If this service isn’t right for an employee at the time they apply, this doesn’t mean they won’t benefit from the counselling in the future. However, they can still use the helpline at any time and Teladoc will provide them with alternative resources.

When can an employee reapply for the structured support?

An employee can reapply for access to the structured support 14 days after their last application.

How much does it cost?

The service is available at no additional cost for any insured employee covered by a Workplace Protection policy through Canada Life.

Bereavement & Probate | Workplace Protection

Losing someone close can be devastating - no one should go through it alone. Grief is a natural response to loss, and feeling numb, sad or overwhelmed is normal. Support from family, friends or peers can help, and WeCare is here alongside them. 

Bereavement support

Our bereavement service offers:

In-the-moment support 

Unlimited 24/7 confidential helpline for immediate emotional support. This service is delivered by a compassionate team of qualified mental health advisers who are there to listen and offer guidance, day or night. Simply call 0800 917 9330. 

Structured course of counselling *

Through the WeCare app, employees can apply for a course of structured bereavement counselling with a qualified mental health professional via video or phone. This service is designed for employees experiencing mild to moderate grief, which is determined through an initial assessment to check whether it’s appropriate for them at that point in time. 

There is no set timeframe for accessing counselling. The structured support this service offers is often most effective once the initial shock of losing a loved one has started to ease. If the service isn’t right for an employee at the time they apply, this doesn’t mean they won’t benefit from the counselling in the future. However, they can still use the helpline at any time and Teladoc will provide them with alternative resources.

How does the bereavement service work? 

Access qualified bereavement experts on 0800 917 9330. Lines are open 24/7.

Employee will be asked to share your company’s access code. If they don’t have it to hand at the time, they can give the name of the company they work for.

If  you’re a British Sign Language user, you can use SignLive to connect to an expert via an interpreter.   For more information on SignLive and answers to frequently asked questions click here.

Who can access this service? 

All UK-based employees covered by a Canada Life Workplace Protection policy  
Immediate family members, which includes any spouse, partner, parent, or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.

*This service is suitable for mild to moderate grief presentations. Adults (18+) can receive up to a maximum of 10 structured sessions, based on clinical assessment. Children and young people (under the age of 18) may be eligible for a 90-minute session, subject to a parent consultation and clinical suitability.   

Bereavement Helpline

Call 0800 917 9330 for unlimited 24/7 confidential and immediate support.

Probate helpline

When someone dies, your employee might be in charge of sorting out their estate – their property, money and possessions. It can be confusing, especially if they've never done it before. Our probate helpline puts employees in touch with the experts who can give advice and financial guidance.

Features:

Access to probate experts over the phone
Confidential advice
Financial guidance and advice on legal matters linked to the bereavement

The service can help you with:

Advice on contents of a will
Administration of estate
Finding missing beneficiaries
Applications for Grants of Representation
Deeds of renunciation
Applying for probate

Who can use the service?

It’s free to use for:

All UK-based employees insured by a Canada Life workplace protection policy and their immediate family** who live in the same household.

Probate Helpline

Call 0800 917 9330 for expert advice.

Lines are open Monday-Friday 9am to 5pm.

Also worth knowing

Employees will be asked to complete a series of triage questions within the WeCare app or portal. The request will then be triaged to establish whether this service is right for the employee.

If the structured counselling is suitable for their needs, they will receive a link via SMS or email to book a consultation. The clinicians will recommend the appropriate course of treatment and number of sessions at the end of the initial consulation.
Sessions are provided by qualified Mental Health clinicians at Teladoc Health:

Psychologists registered with the Health & Care Professions Council (HCPC).

Psychotherapists and Counsellors Registered with the British Association of Counselling & Psychotherapy (BACP) or British Association for Behavioural & Cognitive Psychotherapies (BAPCP).

The professionals deliver therapeutic interventions across a wide range including the following: CBT, CAT, Client Partnership, Empowerment, Brief Therapy, Acceptance & Commitment Therapy, Narrative Therapy, Trauma Focussed Therapy.
Everyone’s experience with grief is different, and there is no set timeframe for accessing counselling. If someone has experienced a recent loss, often structured support is not the most helpful option straightaway. Many people find it works better once the initial shock has eased, which may be a few months after their loss. Having access to responsive, flexible support can often be more helpful than structured therapy early on.

If this service isn’t right for an employee at the time they apply, this doesn’t mean they won’t benefit from the counselling in the future. However, they can still use the helpline at any time and Teladoc will provide them with alternative resources.

**Immediate family includes an employee’s spouse, partner, parent or sibling living in the same household. It can also be used by any legal dependant under the age of 21 in full-time education or any other legal dependant who is dependent on the employee because of disability.

This service is non-contractual benefit, provided through Canada Life and can be altered or withdrawn at any time.