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Contact us
Whether you’re a customer or an adviser, you’ll find all the contact details you need by product name or area below
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Call centre hours change
Our customer services telephone line will be closed today from 4pm to 5pm. We apologise in advance for any inconvenience this may cause.
Our phone lines will re-open on Friday 23 May 2025 at 9am.
Important information
If are contacting us regarding your recent P60, some annuitants may have noticed additional information concerning their Lump Sum Allowance and Lump Sum Death Benefit Allowance.
Where these allowances are referenced and a percentage is quoted, we have taken into account any Lifetime Allowance utilised between 6 April 2006 to 5 April 2024. From 6 April 2024, the Government introduced the Lump Sum Allowance, and Lump Sum Death Benefit Allowance which replaced the Lifetime Allowance. These new allowances are the amounts now shown on your P60.
Please be advised that the allowances on your P60 are for information purposes only and do not reflect any changes to your policy.
No further tax-free lump sums can be taken from your policy; however you may need to provide the Lump Sum Allowance figure to other pension providers if you intend to access further pension benefits during your lifetime.
Similarly, the Lump Sum and Death Benefit allowance figure may require reporting from your Legal Representatives or Executor in the event of your death.
Contact Information
Click on a product or business area on the left hand side to view the correct contact details. Please note that the business area displayed is highlighted by a vertical red bar.
Individual protection/insurance
For Whole of Life / Flexible Life Plans please see Canada Life International products
Annuities and retirement products
For enquiries about
- Lifetime Annuities & Scheme Pension
- Fixed Term Income Plan
- Purchased Life Annuity
- Trustee Investment Plan
Customer & adviser service
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Adviser Support
Scotland & North West Region
Key Account Manager
Kieran Mullen
Direct Dial:+44 7384 805570
Email: Kieran.Mullen@canadalife.co.uk
Telephone Account Manager
Annemarie Mckee
Direct Dial:+44 141 627 6030
Email: Annemarie.Mckee@canadalife.co.uk
Midlands & South West Region
Key Account Manager
Julia Lockwood
Direct Dial: +44 7384 903531
Email: Julia.Lockwood@canadalife.co.uk
Telephone Account Manager
Natalie Hamliton
Direct Dial: +44 141 627 6031
Email: Natalie.Hamilton@canadalife.co.uk
South East Region
Key Account Manager
Trevor Hanson
Phone: +44 7385 010086
Email: Trevor.Hanson@canadalife.co.uk
Telephone Account Manager
Paul Dolan
Direct Dial: +44 141 627 6027
Email: Paul.Dolan@canadalife.co.uk
Workplace protection/insurance
For enquiries about
- Group Life Insurance
- Group Income Protection
- Group Critical Illness
- CLASS
- Flexible Benefits
Customer & adviser service
Phone: +44 345 223 8000
Email: groupcsc@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
How to make a claim
Bulk annuities
This is only for customers if:
- your policy number starts with 300*****; and
- Canada Life is now responsible for your defined benefit pension following a pension buyout. You can find more information on defined benefit pensions and pension buyouts here.
For enquiries about other Canada Life annuity products, please use the contact details set out in the “Annuities and retirement products” tab.
For enquiries about
- Bulk annuities
Customer service
Online: Contact Canada Life Pensions
Email: CanadaLifeBulkAnnuities@Aptia-UK.com
Phone: 01392 356 570
Monday – Friday 9am to 5pm
Canada Life Limited
Maclaren House
Talbot Road
Stretford
Manchester
M32 0FP
Canada Life International (Offshore)
For enquiries about
- Whole of Life
- Flexible Life Plan
- Premiere and Premiere Europe accounts
- Wealth Preservation Account
- Offshore Savings Account
- Delta Account
- Elite and Prestige accounts
Investment account switch and dealing requests
Quickly submit your switch and dealing requests with ease.
Customer & adviser service
Phone: 0333 015 1382
Email: customerconnecthub@canadalifeint.com
Monday – Friday 9am to 5pm
Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ
Home Finance products
For enquiries about
- Capital Select Options
- Lifestyle Select Options
- Second Home Options
- Over 55 Buy-to-Let Voluntary Select
Customer & adviser service
Phone: 0800 068 0212
Customer email:
hf-customers@canadalife.co.uk
Adviser email:
hf-support@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Adviser Support
Scotland & North West Region
Key Account Manager
Kieran Mullen
Direct Dial:+44 7384 805570
Email: Kieran.Mullen@canadalife.co.uk
Telephone Account Manager
Annemarie Mckee
Direct Dial:+44 141 627 6030
Email: Annemarie.Mckee@canadalife.co.uk
Midlands & South West Region
Key Account Manager
Julia Lockwood
Direct Dial: +44 7384 903531
Email: Julia.Lockwood@canadalife.co.uk
Telephone Account Manager
Natalie Hamilton
Direct Dial: +44 141 627 6031
Email: Natalie.Hamilton@canadalife.co.uk
South East Region
Key Account Manager
Trevor Hanson
Phone: +44 7385 010086
Email: Trevor.Hanson@canadalife.co.uk
Telephone Account Manager
Paul Dolan
Direct Dial: +44 141 627 6027
Email: Paul.Dolan@canadalife.co.uk
Canada Life Asset Management
Monday – Friday 9am–5pm
Canada Life Asset Management
Level 37
22 Bishopsgate
London
EC2N 4BQ
Media & press contacts
Rebecca Gladstone
Head of Public Policy and Public Relations
Email: Rebecca.Gladstone@canadalife.co.uk
Elle McAtamney
PR Manager
Email: Elle.McAtamney@canadalife.co.uk
Julie Hughes-Edwards
PR Manager
The Retirement Account
For enquiries about
- The Retirement Account
Customer service
Phone: 0800 032 7690
Email: Customers.ra@canadalife.co.uk
Adviser service
Phone: 0800 032 7689
Email: ifaservice.ra@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life
PO Box 288
Uckfield
TN22 1PH
Onshore bonds
For enquiries about
- Select Account
Customer & adviser service
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
FAQ's, Customer & Adviser support
Customer support
Answers to FAQ's, full contact details and support information by product name
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Answers to FAQ's, full contact details and adviser support information by product name
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