Customer support
Answers to FAQ's, full contact details and support information by product name
Learn moreImportant information
Please be aware that there will be a temporary disruption in our web services. This is due to necessary maintenance work that will be taking place from Friday 1st December until 12:00 on Saturday 2nd December.
Thank you for your patience and we apologise for any inconvenience caused.
Contact us
Whether you’re a customer or an adviser, you’ll find all the contact details you need by product name or area below
Please note we are currently experiencing high call volumes into our UK onshore office (0345 606 0708) and Isle of Man Contact Centre (0333 015 1382), which is affecting the current wait times to speak to a Customer Service Representative. We apologise for any delays experienced, and thank you for your patience.
Contact Information
Click on a product or business area on the left hand side to view the correct contact details. Please note that the business area displayed is highlighted by a vertical red bar.
Onshore bonds
For enquiries about
- Select Account
Customer & adviser service
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Investment bond quotes
Phone: 01707 422 927
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
The Retirement Account
For enquiries about
- The Retirement Account
Customer service
Phone: 0800 032 7690
Email: Customers.ra@canadalife.co.uk
Adviser service
Phone: 0800 032 7689
Email: ifaservice.ra@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life
PO Box 288
Uckfield
TN22 1PH
Workplace protection/insurance
For enquiries about
- Group Life Insurance
- Group Income Protection
- Group Critical Illness
- CLASS
- Flexible Benefits
Customer & adviser service
Phone: +44 345 223 8000
Email: groupcsc@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
How to make a claim
Individual protection/insurance
For enquiries about
- Life insurance
- Life insurance plus Critical Illness
Customer & adviser service
Phone: 0345 606 0708
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
For Adviser use only
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
For Whole of Life / Flexible Life Plans please see Canada Life International products
Annuities and other retirement products
For enquiries about
- Lifetime Annuities & Scheme Pension
- Fixed Term Income Plan
- Purchased Life Annuity
- Trustee Investment Plan
Customer & adviser service
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Bulk annuities
For enquiries about
- Bulk annuities
Customer service
Phone: 01392 356 570
Email: CanadaLifeBulkAnnuities@mercer.com
Monday – Friday 9am to 5pm
Canada Life Limited
Post Handling Centre
St James’ Tower
7 Charlotte Street
Manchester
M1 4DZ
Canada Life International (Offshore) products
For enquiries about
- Whole of Life
- Flexible Life Plan
- Premiere and Premiere Europe accounts
- Wealth Preservation Account
- Offshore Savings Account
- Delta Account
- Elite and Prestige accounts
Customer & adviser service
Phone: 0333 015 1382
Email: focus@canadalifeint.com
Monday – Friday 9am to 5pm
Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ
Home Finance products
For enquiries about
- Capital Select Options
- Lifestyle Select Options
- Second Home Options
- Over 55 Buy-to-Let Voluntary Select
Customer & adviser service
Phone: 0800 068 0212
Customer email:
hf-customers@canadalife.co.uk
Adviser email:
hf-support@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Adviser Support
North
- Business Development Manager
- kieran.mullen@canada-life.co.uk
- 07384 805570
- Telephone Account Manager
- ross.quigley@canada-life.co.uk
- 0141 627 6025
- Sales Support Executive
- annemarie.mckee@canada-life.co.uk
- 0141 627 6002
South West & Midlands
- Business Development Manager
- connor.mcmurray@canada-life.co.uk
- 07384 909123
- Sales Support Executive
- sharon.henderson@canada-life.co.uk
- 0141 627 6015
South
- Telephone Account Manager
- paul.dolan@canada-life.co.uk
- 0141 627 6027
- Sales Support Executive
- Natalie.brownlie@canada-life.co.uk
- 0141 627 6031
Canada Life Asset Management
Monday – Friday 9am–5pm
Canada Life Asset Management
1-6 Lombard Street
London
EC3V 9JU
Media & press contacts
Paul Keeble
Head of Media and PR
Call: 07833 085387
Email: Paul.keeble@canadalife.co.uk
Giving you additional support
We’re happy to help if you need more support. Please let us know if you’d like a document provided in an alternative format, such as Braille, large print, or an audio file.
If you have difficulties communicating over the phone, you can also contact us via Relay UK by using your Relay app or dialling 18001 before our phone number.
FAQ's, Customer & Adviser support
Adviser support
Answers to FAQ's, full contact details and adviser support information by product name
Learn more