Important information

You may be aware of the IT issues impacting some companies at this time.  We’d like to reassure you that all our services are available, and our phone lines are open Monday – Friday, 9am – 5pm. If you’d like to contact us, you can find our details here.

Contact us

Whether you’re a customer or an adviser, you’ll find all the contact details you need by product name or area below

Request your 2025 P60 document


If you would like to register to receive your 2025 digital P60 / Tax certificate , please complete our online form.

Contact Information

Click on a product or business area on the left hand side to view the correct contact details. Please note  that the business area displayed is highlighted by a vertical red bar.

Onshore bonds

For enquiries about

  • Select Account

Customer & adviser service

Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

Notify us of a bereavement

The Retirement Account

 For enquiries about

  • The Retirement Account

Customer service

Phone: 0800 032 7690
Email: Customers.ra@canadalife.co.uk

Adviser service

Phone: 0800 032 7689
Email: ifaservice.ra@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life
PO Box 288
Uckfield
TN22 1PH

Notify us of a bereavement

Workplace protection/insurance

 For enquiries about

  • Group Life Insurance
  • Group Income Protection
  • Group Critical Illness
  • CLASS
  • Flexible Benefits

Customer & adviser service

Phone: +44 345 223 8000
Email: groupcsc@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

How to make a claim

Individual protection/insurance

 For enquiries about

  • Life insurance
  • Life insurance plus Critical Illness

Customer & adviser service

Phone: 0345 606 0708
Email: Customer.Services@canadalife.co.uk

Monday – Friday 9am to 5pm

For Adviser use only

IPP.Agency@canadalife.co.uk

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

For Whole of Life / Flexible Life Plans please see Canada Life International products

Notify us of a bereavement

Annuities and retirement products

 For enquiries about

  • Lifetime Annuities & Scheme Pension
  • Fixed Term Income Plan
  • Purchased Life Annuity
  • Trustee Investment Plan

Customer & adviser service

Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

Notify us of a bereavement

 


Adviser Support

Scotland & North West Region

Key Account Manager
Kieran Mullen
Direct Dial:+44 7384 805570
Email: Kieran.Mullen@canada-life.co.uk

Telephone Account Manager
Annemarie Mckee
Direct Dial:+44 141 627 6030
Email: Annemarie.Mckee@canada-life.co.uk

Midlands & South West Region

Key Account Manager
Julia Lockwood
Direct Dial: +44 7384 903531
Email: julia.lockwood@canada-life.co.uk

Telephone Account Manager
Natalie Brownlie
Direct Dial: +44 141 627 6031
Email: Natalie.Brownlie@canada-life.co.uk

South East Region

Key Account Manager
Trevor Hanson
Phone: +44 7385 010086
Email: trevor.hanson@canada-life.co.uk

Telephone Account Manager
Paul Dolan
Direct Dial: +44 141 627 6027
Email:  Paul.Dolan@canada-life.co.uk

 

 

Bulk annuities

 For enquiries about

  • Bulk annuities

Customer service

Phone: 01392 356 570
Email: CanadaLifeBulkAnnuities@mercer.com

Monday – Friday 9am to 5pm

Canada Life Limited
Maclaren House
Talbot Road
Stretford
Manchester
M32 0FP

Notify us of a bereavement

Canada Life International (Offshore)

 For enquiries about

  • Whole of Life
  • Flexible Life Plan
  • Premiere and Premiere Europe accounts
  • Wealth Preservation Account
  • Offshore Savings Account
  • Delta Account
  • Elite and Prestige accounts

 

Investment account switch and dealing requests

Quickly submit your switch and dealing requests with ease.

 

Customer & adviser service

Phone: 0333 015 1382
Email: customerconnecthub@canadalifeint.com

Monday – Friday 9am to 5pm

Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ

Notify us of a bereavement

Home Finance products

 For enquiries about

  • Capital Select Options
  • Lifestyle Select Options
  • Second Home Options
  • Over 55 Buy-to-Let Voluntary Select

Customer & adviser service

Phone: 0800 068 0212
Customer email:
hf-customers@canadalife.co.uk

Adviser email:
hf-support@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

Notify us of a bereavement


Adviser Support

Scotland & North West Region

Key Account Manager
Kieran Mullen
Direct Dial:+44 7384 805570
Email: Kieran.Mullen@canada-life.co.uk

Telephone Account Manager
Annemarie Mckee
Direct Dial:+44 141 627 6030
Email: Annemarie.Mckee@canada-life.co.uk

Midlands & South West Region

Key Account Manager
Julia Lockwood
Direct Dial: +44 7384 903531
Email: julia.lockwood@canada-life.co.uk

Telephone Account Manager
Natalie Brownlie
Direct Dial: +44 141 627 6031
Email: Natalie.Brownlie@canada-life.co.uk

South East Region

Key Account Manager
Trevor Hanson
Phone: +44 7385 010086
Email: trevor.hanson@canada-life.co.uk

Telephone Account Manager
Paul Dolan
Direct Dial: +44 141 627 6027
Email:  Paul.Dolan@canada-life.co.uk

 

 

 

Canada Life Asset Management

Monday – Friday 9am–5pm

Canada Life Asset Management
1-6 Lombard Street
London
EC3V 9JU

Contact us

Media & press contacts

Rebecca Gladstone
Head of Public Policy and Public Relations

Email: Rebecca.Gladstone@canadalife.co.uk

Elle McAtamney
PR Manager

Email: Elle.McAtamney@canadalife.co.uk

FAQ's, Customer & Adviser support

Notify us of a bereavement

To assist you during this difficult time, we’ve simplified the process of letting us know about the loss of a loved one.

Learn more

Customer support

Answers to FAQ's, full contact details and support information by product name

Learn more

Adviser support

Answers to FAQ's, full contact details and adviser support information by product name

Learn more

Media enquiries

See how to get in touch for all media enquiries and requests

Learn more

Careers enquiries

Visit our careers site for the latest job opportunities and more

Learn more

Make a complaint

See how to make a complaint

Learn more

Giving you additional support

We’re happy to help if you need more support. Please let us know if you’d like a document provided in an alternative format, such as Braille, large print, or an audio file.

If you have difficulties communicating over the phone, you can also contact us via Relay UK by using your Relay app or dialling 18001 before our phone number.