Customer support
Answers to FAQ's, full contact details and support information by product name
Learn moreWhether you’re a customer or an adviser, you’ll find all the contact details you need by product name or area below
Please note we are currently experiencing high call volumes into our UK onshore office (0345 606 0708) and Isle of Man Contact Centre (0333 015 1382), which is affecting the current wait times to speak to a Customer Service Representative. We apologise for any delays experienced, and thank you for your patience.
Click on a product or business area on the left hand side to view the correct contact details. Please note that the business area displayed is highlighted by a vertical red bar.
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Phone: 01707 422 927
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Phone: 0800 032 7690
Email: Customers.ra@canadalife.co.uk
Phone: 0800 032 7689
Email: ifaservice.ra@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life
PO Box 288
Uckfield
TN22 1PH
Phone: +44 345 223 8000
Email: groupcsc@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
How to make a claim
Phone: 0345 606 0708
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
For Whole of Life / Flexible Life Plans please see Canada Life International products
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Phone: 01392 356 570
Email: CanadaLifeBulkAnnuities@mercer.com
Monday – Friday 9am to 5pm
Canada Life Limited
Post Handling Centre
St James’ Tower
7 Charlotte Street
Manchester
M1 4DZ
Phone: 0333 015 1382
Email: focus@canadalifeint.com
Monday – Friday 9am to 5pm
Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ
Phone: 0800 068 0212
Customer email:
hf-customers@canadalife.co.uk
Adviser email:
hf-support@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
North
South West & Midlands
South
Monday – Friday 9am–5pm
Canada Life Asset Management
1-6 Lombard Street
London
EC3V 9JU
Head of Media and PR
Call: 07833 085387
Email: Paul.keeble@canadalife.co.uk
We’re happy to help if you need more support. Please let us know if you’d like a document provided in an alternative format, such as Braille, large print, or an audio file.
If you have difficulties communicating over the phone, you can also contact us via Relay UK by using your Relay app or dialling 18001 before our phone number.
Answers to FAQ's, full contact details and support information by product name
Learn moreAnswers to FAQ's, full contact details and adviser support information by product name
Learn more