Contact us

Whether you’re a customer or an adviser, you’ll find all the contact details you need by product name or area below

important message

Please note we are currently experiencing high call volumes into our UK onshore office (0345 606 0708) and Isle of Man Contact Centre (0333 015 1382), which is affecting the current wait times to speak to a Customer Service Representative. We apologise for any delays experienced, and thank you for your patience.

Contact Information

Click on a product or business area on the left hand side to view the correct contact details. Please note  that the business area displayed is highlighted by a vertical red bar.

Onshore bonds

For enquiries about

  • Select Account

Customer & adviser service

Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk

Investment bond quotes

Phone: 01707 422 927

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

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The Retirement Account

 For enquiries about

  • The Retirement Account

Customer service

Phone: 0800 032 7690
Email: Customers.ra@canadalife.co.uk

Adviser service

Phone: 0800 032 7689
Email: ifaservice.ra@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life
PO Box 288
Uckfield
TN22 1PH

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Workplace protection/insurance

 For enquiries about

  • Group Life Insurance
  • Group Income Protection
  • Group Critical Illness
  • CLASS
  • Flexible Benefits

Customer & adviser service

Phone: +44 345 223 8000
Email: groupcsc@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

How to make a claim

Individual protection/insurance

 For enquiries about

  • Life insurance
  • Life insurance plus Critical Illness

Customer & adviser service

Phone: 0345 606 0708
Email: Customer.Services@canadalife.co.uk

Monday – Friday 9am to 5pm

For Adviser use only

IPP.Agency@canadalife.co.uk

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

For Whole of Life / Flexible Life Plans please see Canada Life International products

Notify us of a bereavement

Annuities and other retirement products

 For enquiries about

  • Lifetime Annuities & Scheme Pension
  • Fixed Term Income Plan
  • Purchased Life Annuity
  • Trustee Investment Plan

Customer & adviser service

Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

Notify us of a bereavement

 


Adviser Support

Scotland & North West Region

Key Account Manager
Kieran Mullen
Direct Dial:+44 7384 805570
Email: Kieran.Mullen@canada-life.co.uk

Telephone Account Manager
Annemarie Mckee
Direct Dial:+44 141 627 6030
Email: Annemarie.Mckee@canada-life.co.uk

Midlands & South West Region

Key Account Manager
Julia Lockwood
Direct Dial: +44 7384 903531
Email: julia.lockwood@canada-life.co.uk

Telephone Account Manager
Natalie Brownlie
Direct Dial: +44 141 627 6031
Email: Natalie.Brownlie@canada-life.co.uk

South East Region

Key Account Manager
Trevor Hanson
Phone: +44 7385 010086
Email: trevor.hanson@canada-life.co.uk

Telephone Account Manager
Paul Dolan
Direct Dial: +44 141 627 6027
Email:  Paul.Dolan@canada-life.co.uk

 

 

Bulk annuities

 For enquiries about

  • Bulk annuities

Customer service

Phone: 01392 356 570
Email: CanadaLifeBulkAnnuities@mercer.com

Monday – Friday 9am to 5pm

Canada Life Limited
Post Handling Centre
St James’ Tower
7 Charlotte Street
Manchester
M1 4DZ

Notify us of a bereavement

Canada Life International (Offshore) products

 For enquiries about

  • Whole of Life
  • Flexible Life Plan
  • Premiere and Premiere Europe accounts
  • Wealth Preservation Account
  • Offshore Savings Account
  • Delta Account
  • Elite and Prestige accounts

Customer & adviser service

Phone: 0333 015 1382
Email: focus@canadalifeint.com

Monday – Friday 9am to 5pm

Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ

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Home Finance products

 For enquiries about

  • Capital Select Options
  • Lifestyle Select Options
  • Second Home Options
  • Over 55 Buy-to-Let Voluntary Select

Customer & adviser service

Phone: 0800 068 0212
Customer email:
hf-customers@canadalife.co.uk

Adviser email:
hf-support@canadalife.co.uk

Monday – Friday 9am to 5pm

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

Notify us of a bereavement


Adviser Support

Scotland & North West Region

Key Account Manager
Kieran Mullen
Direct Dial:+44 7384 805570
Email: Kieran.Mullen@canada-life.co.uk

Telephone Account Manager
Annemarie Mckee
Direct Dial:+44 141 627 6030
Email: Annemarie.Mckee@canada-life.co.uk

Midlands & South West Region

Key Account Manager
Julia Lockwood
Direct Dial: +44 7384 903531
Email: julia.lockwood@canada-life.co.uk

Telephone Account Manager
Natalie Brownlie
Direct Dial: +44 141 627 6031
Email: Natalie.Brownlie@canada-life.co.uk

South East Region

Key Account Manager
Trevor Hanson
Phone: +44 7385 010086
Email: trevor.hanson@canada-life.co.uk

Telephone Account Manager
Paul Dolan
Direct Dial: +44 141 627 6027
Email:  Paul.Dolan@canada-life.co.uk

 

 

 

Canada Life Asset Management

Monday – Friday 9am–5pm

Canada Life Asset Management
1-6 Lombard Street
London
EC3V 9JU

Contact us

Media & press contacts

Paul Keeble

Head of Media and PR

Call: 07833 085387

Email: Paul.keeble@canadalife.co.uk

Notify us of a bereavement

Giving you additional support

We’re happy to help if you need more support. Please let us know if you’d like a document provided in an alternative format, such as Braille, large print, or an audio file.

If you have difficulties communicating over the phone, you can also contact us via Relay UK by using your Relay app or dialling 18001 before our phone number.

FAQ's, Customer & Adviser support

Customer support

Answers to FAQ's, full contact details and support information by product name

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Adviser support

Answers to FAQ's, full contact details and adviser support information by product name

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Media enquiries

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Careers enquiries

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Make a complaint

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