Group Life Insurance
Support for families when they need it most
Make a claim
It’s quick and easy to make a life insurance claim.
Before you begin
If a dependent’s pension is included, make sure you have the following documents to hand and send them in with your completed claim form.
- An original marriage certificate from the employee’s partner
- An original birth certificate from the employee’s partner or any dependants
1. Fill out a claim form
Download, complete and return the claim form. If the employee is part of a Master Trust or Excepted Solution scheme, we’ll also need a completed family information form. Call us on 0345 223 8000 if you’re unsure.
You can send your claim form by email or post:
grouplifeclaims@canadalife.co.uk
Life Claims Team
3 Rivergate
Temple Quay
Bristol
BS1 6ER
2. We’ll review your claim
Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.
3. Get a decision
We’ll aim to give you a decision within five working days. If we approve your claim, we’ll make a payment to the trust. If your employee is part of a master trust or excepted solution scheme, the trustees may contact the employee’s family directly for more information.
If we don’t approve the claim, we’ll tell you why and let you know how to appeal.
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Additional information
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Customer support
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Need an adviser?
Get a tailored quote for our products from a financial adviser. To find one, visit Unbiased.
