Get in touch
Call customer services
0345 223 8000
Monday – Friday 9am to 5pm
It’s quick and easy to make a life insurance claim.
If a dependent’s pension is included, make sure you have the following documents to hand and send them in with your completed claim form.
Download, complete and return the claim form. If the employee is part of a Master Trust or Excepted Solution scheme, we’ll also need a completed family information form. Call us on 0345 223 8000 if you’re unsure.
Life Claims Team
Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.
We’ll aim to give you a decision within five working days. If we approve your claim, we’ll make a payment to the trust. If your employee is part of a master trust or excepted solution scheme, the trustees may contact the employee’s family directly for more information.
If we don’t approve the claim, we’ll tell you why and let you know how to appeal.
Find answers to commonly asked questions, helpful links, tools and contact details.
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