Life Insurance Claims

A step-by-step guide to making a Life Insurance claim

Before you begin

Make sure you have the following information to hand if it’s available:

• Name of deceased
• Your relationship to them
• Cause of death
• Policy number (if you know it)

1. Start your claim

You can start your claim in one of the following ways:

Call our claims team on 01707 422975

Monday to Friday, 9.00am to 5.00pm

Email us at: individualprotectionclaims@canadalife.co.uk

2. We’ll review your claim

Once we receive your claim, we’ll review it and keep you updated on our progress. Just so you’re aware, we’ll usually need you to send us the original death certificate, which we’ll send back to you. We may also need other legal or medical documents, but we’ll get in touch so that you know what to send us.

3. Get a decision

We’ll aim to give you a decision as quickly as we can. If we approve your claim, we’ll make a payment to the nominated account (usually the person making a claim).

If we don’t approve the claim, we’ll tell you why and let you know how to appeal.