Bereavement Counselling

24/7 bereavement support - Individual Protection

Losing someone close can be devastating – no one should go through it alone. Our bereavement counselling service gives people time and space to talk about their feelings. It provides unlimited access to a 24/7 helpline and up to four sessions with a qualified counsellor.

Features

  • 24/7 access to the bereavement counselling helpline
  • Up to four face-to-face or structured phone counselling sessions with a qualified bereavement counsellor
  • Face-to-face counselling can take place at a convenient location close to home or work
  • Confidential advice accredited by the British Association for Counselling and Psychotherapy (BACP)
  • Practical advice on areas such as self-help, relevant charities and other support groups

Who can use the service?

Bereavement counselling is included with our life and life plus critical illness cover. It’s free to use for you, or for you and your partner, if you have a joint life policy.

Call us if you’d like immediate support.

If you are a Life Insurance customer call 0800 069 8860. Please have your policy number to hand.

If you are a Life plus Critical Illness customer call 0808 164 3078. Please have your policy number to hand

Our phone lines are open Monday – Friday 9am to 5pm.

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

 

Contact our claims team

send an email

Also worth knowing

Our support services

We offer a wide range of support services with all our policies. Learn more about the support we provide.

PersonalCare

Counselling, advice and family support

Learn more

Personal Nurse Service

Emotional and practical support

Learn more

Second Medical Opinion

Second opinions from leading consultants

Learn more

Probate Helpline

Professional advice from probate experts

Learn more

The Canada Life App

1000+ rewards – on us

Learn more

These services are complimentary, non-contractual benefits which can be altered or withdrawn at any time.

Next steps

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Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

Other contacts