Is there a cost for using WeCare?

All services are completely free to use, but there is a cost for any private prescriptions and referrals arranged through the 24/7 GP consultation

How do I access the service?

You just need to follow a few simple steps: <ol> <li>Download the ‘WeCare Programme’ app, head to wecare-cl.com, or call 0208 068 0035 at any time to access the WeCare services by phone.</li> <li>Create a profile and input your access code, which is your home finance customer reference number. If a member of your immediate family wants to access WeCare, they should use your access code and then create their own individual profile.</li> </ol>

Where can I find my access code?

Your access code is 9-digit customer reference number. You can find this on letters we've sent to you such as your offer letter or your annual statement. If you don’t have any paperwork to hand, you can contact our Customer Support team.

Where can I find the app?

The WeCare app is available for both iOS and Android and can be downloaded from the Apple Store or Google Play.

Can all services be accessed through the app?

Most services can be accessed through the app or website. However, the legal or financial guidance is accessed via a telephone-based service which is available Monday to Friday, 9am to 5pm.

Is the helpline available 24/7?

You can contact the WeCare helpline any time and an agent will be available to take your call. If you need to speak to a specialist, you can provide your details for a call back at a time that suits you. The legal and financial guidance services are available 9am to 5pm, Monday to Friday.

WeCare

A full range of virtual health and wellbeing services available around the clock

WeCare is a virtual health and wellbeing service that offers you and your family 24/7 access to thousands of experts. If you're a new or existing home finance customer you can speak to a UK-based GP, receive mental health support and access legal or financial guidance – all from the comfort of your own home and at no added cost.

How it works

What does WeCare offer?

Health and medical

Speak to a UK-based GP through a video or phone call, anytime it’s needed
Private prescriptions arranged and delivered to your front door
Second opinion from a consultant on diagnosis, treatment, or the need for surgery
Support to quit smoking with access to guidance and resources throughout

Mental health

Talk with mental health practitioners, including psychologists and psychotherapists
Learn coping mechanisms and stress reduction techniques to help adapt to new challenges
Life events counselling to help you adjust to big changes like divorce, retirement, or the loss of a loved one

Healthy living and nutrition

Personalised four or eight-week get fit programmes based on a balanced diet and exercise regime
Improve diet, lose weight and adapt to medical conditions with our team of nutritionists
Calorie control tips and help with meal planning for dietary needs, making healthy choices easier

Financial and legal wellbeing

Expert guidance on a wide range of financial issues including reducing outgoings, budgeting advice, and accessing debt management support
Specialist guidance from legal experts who can help with divorce, property, probate, and more

“Exceptional service and the consultation was professionally done, I felt no differently than if I'd had a face-to-face appointment and left feeling reassured.”

Lisa WeCare user

Who can use WeCare?

WeCare is automatically available to all of our new and existing home finance customers and their immediate families. This includes spouses or partners, family members in the same household, and any legal dependents.

Ways of accessing WeCare

How do I access WeCare?

You have 3 options to choose from

Download the ‘WeCare Programme’ app from the App Store or Google Play on your smartphone or tablet
Visit the WeCare website to log in or register
Call 0208 068 0035 to access WeCare services by phone

Your access code

You’ll be asked to provide an access code when you first set up your profile. This is your 9-digit customer reference number and it can be found at the top of letters we send to you.

Just so you know, you’ll need to complete a quick online ID check to access the GP services.

Also worth knowing

You just need to follow a few simple steps:
1. Download the ‘WeCare Programme’ app, head to wecare-cl.com, or call 0208 068 0035 at any time to access the WeCare services by phone.
2. Create a profile and input your access code, which is your home finance customer reference number. If a member of your immediate family wants to access WeCare, they should use your access code and then create their own individual profile.