Life Insurance plus Critical Illness Claims

Protect yourself and your loved ones

Our Life insurance plus Critical Illness cover protects you and your family if you’re diagnosed with a listed critical illness or die while covered.

If you need to cancel your policy due to rising living costs please get in touch as we may be able to help. By cancelling your policy, you will no longer have the benefit of the cover it provides and it is likely to be more expensive to arrange a replacement policy in the future if you should need to.

Please note: Canada Life no longer provides new policies of this type.

Make a claim

A step-by-step guide to making a Critical Illness claim

If you are making a Life claim rather than a Critical Illness claim, please go to our Life Insurance claims page.

Before you begin

Make sure you have the following information to hand if it’s available:

  • Your policy number
  • Basic details about the condition you’re making a claim for

1. Start your claim

You can start your claim in one of the following ways:

Call our claims team on 01707 422953
Monday to Friday, 9am to 5pm

Email us at:

2. We’ll review your claim

We’ll send you a claim form to fill in and return. Please include your GP or consultant’s details as we’ll need to contact them. Once we receive your claim, we’ll keep you updated on our progress.

3. Get a decision

We’ll aim to give you a decision as quickly as we can. If we approve your claim, we’ll make a payment to the nominated account (usually the person making a claim).

Just so you’re aware, we’ll continue your cover if you’re making an additional illness or a child’s critical illness claim. For everything else, your policy will end once we approve your claim.

If we don’t approve the claim, we’ll tell you why and let you know how to appeal.

Get in touch

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm


Contact our claims team

send an email

Support services

Personal Nurse Service

You’ll receive long-term practical and emotional support over the phone with a qualified nurse.

Find out more

Second Medical Opinion

Get an expert second opinion on your diagnosis and treatment from 20,000 UK consultants.

Find out more

Frequently asked questions

Promotion approved on 19/03/2024