Data Protection Notice

Any personal information provided to Canada Life Limited, (referred to as ‘Canada Life’ in this notice) as data controller will be treated in accordance with the Data Protection Act 1998.

By using this website and or/submitting personal information to Canada Life you consent to Canada Life using and sharing your personal information as set out in this notice. If submitting personal information about another person, you confirm that you have their consent to provide such information to Canada Life and for their information to be used as set out in this notice.

Variation

Canada Life may vary this notice from time to time and any changes will be posted on this page.   

Using personal information

Canada Life uses personal information to undertake any activity relating to its policies, products and services and, where relevant, to process applications, set up and administer policies, products and services and handle any claims.

Given the global nature of Canada Life’s business, it may be necessary to transfer information to countries outside the European Economic Area ‘EEA’ in order to provide Canada Life’s services, but only in compliance with applicable laws.

Sharing personal information 

Canada Life shares personal information only on the basis of the purposes for which it was collected. This notice is intended to illustrate the instances where data may be shared. However, Canada Life will share your data only for the limited and compatible purposes for which it was originally obtained:

  • with other Canada Life group companies including those outside the EEA;
  • with any of its service providers, reinsurers and/or regulators;
  • with other insurers and government agencies, including without limitation Her Majesty’s Revenue and Customs ‘HMRC’;
  • with other companies, organisations and associations and credit reference agencies in order to prevent, detect or investigate crime;
  • Canada Life does not use policyholder or member personal data for marketing purposes;
  • for employer-related products and services, Canada Life will not share your medical condition with anyone other than yourself without your consent. This includes your employer, spouse, other relatives, friends or your legal advisor. In some circumstances, it may be appropriate to advise your employer about your medical condition, for example, to recommend alternative supportive therapy. However, Canada Life will seek your consent in such circumstances.
  • non-medical information about you will be shared with your employer only for lawful policy and claim administration purposes. Canada Life will not share non-medical information concerning you with your spouse, other relatives, friends or your legal advisor unless you provide your consent to us in writing.
  • for insurance related products, with your own doctor or relevant medical professionals; and/or
  • in any circumstances if permitted or required to do so by law or if Canada Life has consent to do so.

Accessing personal information


A person whose personal information is held by Canada Life has various rights including the right to:

  • have any incorrect personal information corrected; and/or
  • access the personal information Canada Life holds for which a fee may be charged.

To do so and/or if you need more information, please contact the Privacy and Data Protection Manager at:Canada Life at Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Telephone: 0345 606 0708

This website is for UK professional advisers only and is not approved for use by private customers.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.