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Product support
Find help and support for our products
Use our helpful finder tool to get support for each of our products. Find answers to commonly asked questions and contact details if you need to get in touch. Please refer to your paper documents for information on the type of product or policy you have with us.
Find support for a product or policy
Select your product from the drop down list below
Do you need additional support?
We’re happy to help if you need more support. Please let us know if you’d like a document provided in an alternative format, such as Braille, large print, or an audio file.
If you have difficulties communicating over the phone, you can also contact us via Relay UK by using your Relay app or dialling 18001 before our phone number.
General support and helpful links
Visit our contact centre
Find contact details for our customer service teams who’ll be happy to help.
Get help with financial fraud
Explore helpful contacts, resources and tips when facing fraud.
Update my details
Change your address or bank details. Or, tell us a policyholder has passed away.
Manage my account
Make a claim, switch or withdraw funds, check your tax code and more.
Help and support
We understand that everyone’s situation is different. Whether you’re dealing with a financial scam, need extra support due to health or accessibility needs, are looking for help with our products, or coping with a bereavement — we’re here to support you.