Probate Helpline

Bereavement Support

Professional Advice From Probate Experts

When someone dies, you might be in charge of sorting out their estate – their property, money and possessions. It can be confusing, especially if you’ve never done it before.

The Probate Helpline provides access to probate experts covering family disputes, validity of wills, power of attorney and obtaining probate. It’s available Monday to Friday, 8am to 8pm.

All employees who are covered under a Canada Life Group Life Assurance policy or the immediate family of a deceased member can make use of the service. “Immediate family” can include a spouse, partner, registered civil partner, parent, sibling, child over 16 or carer. It also includes anyone who is dealing with the deceased member’s estate. If the caller is in the UK, access to the service is completely free.

The service includes:

  • Access to probate experts over the telephone Monday to Friday 8am to 8pm
  • Confidential advice on all aspects of obtaining probate
  • Financial guidance and legal matters linked to the bereavement

The service can help you with:

  • Tax issues
  • The settlement of debts
  • Family disputes
  • Validity of wills
  • Estate administration
  • Gifts and legacies
  • Dealing with creditors
  • Power of attorney

How To Access?

If you need to use this service, you can call 0808 164 3079 Monday to Friday from 8am to 8pm. Service is unavailable over bank holidays.

Call the Probate Helpline


This service is powered by LifeWorks, an established name in the provision of business-to-business health and wellbeing solutions.


Any questions? Contact our Customer Service Centre.

0345 223 8000

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised and regulated by the Financial Conduct Authority.