Existing customers

Home Finance

Our mortgages are a long term commitment but we know that circumstances can change. If you want to manage your account with us or need additional support, please contact our Customer Services Team. If you are looking for further information before getting in touch with us, you can find out more about the most popular reasons for contacting us here.

Additional borrowing - make a withdrawal from your cash reserve facility

You can find out more about withdrawing money from your cash reserve facility here. 

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Additional borrowing - how to apply for a further advance with us

You can find more information about releasing more money from your property here.

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Change of circumstances - how to let us know if your circumstances have changed

If your circumstances have changed, you may need to let us know. You can find out more information here.

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Making a payment - how to make a scheduled or ad-hoc payment to us

If your mortgage has a repayment facility, you can find out how to make payments here. 

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Moving house - how to port your lifetime mortgage to a new property

If you are thinking about moving house, you need to contact us as soon as possible. You can find more information here.

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Redeeming your mortgage - how to close your account with us

If you would like to close your account with us, or want to find out what your outstanding loan balance is, you can find more information here.

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Telephone

Contact us

Home Finance

0800 068 0212

Customer Services Team

hf-customers@canadalife.co.uk

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.