Individual Protection Support Services

support services

We believe there is more to protection than cash payments, which is why we have included a range of Support Services.

  Life Insurance   Life Insurance plus Critical Illness

Canada Life App


Bereavement Counselling


Probate Helpline


Treatment Sourcing service




Personal Nurse Service1


Second Medical Opinion1


Read more about the benefits we provide, some of which are free to use from day one.

1Our Personal Nurse Service and Second Medical Opinion are also available to Life Insurance customers if they are diagnosed with a terminal illness.

  • Discounted cinema tickets
  • Gift Cards, Shop Online and In-Store Offers bringing you savings at over 1000 retailers and restaurants!
  • Personalised wellbeing content including articles and podcasts
  • News Feed keeping you up to date with health and wellbeing

Offers and discount rates are correct at time of publishing, January 2019.

We offer unlimited access to a 24/7 bereavement helpline and up to four face-to-face, or structured telephone sessions, with a qualified counselor.

Because 75% of people who have been bereaved did not get the support they needed.1

1 Dying Matters 2014: Six steps to improve support in bereavement

Providing access to probate experts covering family disputes, validity of wills, power of attorney and obtaining probate.


Helping you find competitively priced healthcare which:

  • suits your budget
  • is available when you need it
  • and is conveniently local

The cost of any treatment will be met by the service user. Medical Care Direct may charge an administration fee when treatment is sourced.

A personal assistance programme which provides professional counselling for any issue, either face-to-face or by telephone. You’ll also have access to support on everyday matters such as finding childcare or eldercare, legal issues and debt management.


Long-term practical and emotional support is provided over the phone with the same qualified nurse, for individuals who make a critical illness or terminal illness claim. If they think there may be alternative treatments available, a Personal Nurse Adviser can help obtain a Second Medical Opinion.


This service is provided in conjunction with the Personal Nurse Adviser. It provides confirmation of diagnosis and treatment options from within the NHS or private sector in the UK.

"Garry’s mouth cancer went undetected for some time until December 2017. When it took hold, it rapidly became an aggressive form of cancer."
Find an adviser

Existing customers

Any questions or to make a claim
Please contact our
Customer Services Department

Customer Services Department

Canada Life Limited
Canada Life Place
Potters Bar

0345 606 0708

Lines open Monday to Friday
from 9 am to 5 pm

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.