We have rebranded Retirement Advantage products as Canada Life. Visit our Retirement Account and Home Finance pages.
Please be aware the Canada Life offices will be closed from 5pm Friday 21st December, re-opening at 9am on Thursday 27th December. Then closed from 5pm on Friday 28th December and re-opening at 9am on Wednesday 2nd January 2019.

Individual Protection Support Services

support services

We believe there is more to protection than cash payments, which is why we have included a range of Support Services.

  Life Insurance   Life Insurance plus Critical Illness

Canada Life App


Bereavement Counselling


Probate Helpline


Treatment Sourcing service




Personal Nurse Service


Second Medical Opinion


Read more about the benefits we provide, some of which are free to use from day one.

  • Cinema discounts of up to 40%
  • Gift Cards providing  savings at over 40 brands including Currys PC World, Tesco and John Lewis/Waitrose
  • News Feed brimming with wellbeing content that matches your interests
  • Wellbeing Resource Articles, Podcasts and counselling support* over the phone

*For Life Insurance plus Critical Illness policyholders only

Offers and discount rates are correct at time of publishing, August 2018.

We offer unlimited access to a 24/7 bereavement helpline and up to four face-to-face, or structured telephone sessions, with a qualified counselor.

Because 75% of people who have been bereaved did not get the support they needed.1

1 Dying Matters 2014: Six steps to improve support in bereavement

Providing access to probate experts covering family disputes, validity of wills, power of attorney and obtaining probate.


Helping you find competitively priced healthcare which:

  • suits your budget
  • is available when you need it
  • and is conveniently local

The cost of any treatment will be met by the service user. Medical Care Direct may charge an administration fee when treatment is sourced.

A personal assistance programme which provides professional counselling for any issue, either face-to-face or by telephone. You’ll also have access to support on everyday matters such as finding childcare or eldercare, legal issues and debt management.


Long-term practical and emotional support is provided over the phone with the same qualified nurse, for individuals who make a critical illness claim. If they think there may be alternative treatments available, a Personal Nurse Adviser can initiate obtaining a Second Medical Opinion.


This service is initiated by a Personal Nurse Adviser. It provides confirmation of diagnosis and treatment options from within the NHS or private sector in the UK.

"Garry’s mouth cancer went undetected for some time until December 2017. When it took hold, it rapidly became an aggressive form of cancer."
Find an adviser

Existing customers

Any questions or to make a claim
Please contact our
Customer Services Department


Customer Services Department

Canada Life Limited
Canada Life Place
Potters Bar

0345 606 0708

Lines open Monday to Friday
from 9 am to 5 pm

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.