Transferring policies to Countrywide Assured plc

What will happen after the proposed transfer?

Following the proposed transfer, you will be a policyholder of Countrywide Assured. They will send a welcome letter that will contain their contact details. Countrywide Assured will be responsible for all obligations regarding your policy (for example, making a payment to you) and you should contact them for any matters connected with your policy.

Do I have to transfer to Countrywide Assured plc?

Yes, if you hold a transferring policy and the Scheme is approved by the High Court.

Are all Canada Life policies being transferred to Countrywide Assured plc?

No. This proposed transfer only applies to the policies held in the product categories described.

Will this proposed transfer cost me anything?

No, all of the costs of the proposed transfer are being met by Canada Life or Countrywide Assured.

Will I get a new policy number after the transfer?

Your policy number will not change immediately as a result of the proposed transfer. However, Countrywide Assured may decide in the future to allocate new policy numbers in order to facilitate the administration of your policy. If they do this, they will write to you to let you know before making the change.

What will happen to my personal data?

All personal and financial data relating to your account will be transferred to Countrywide Assured. Details of their privacy policy can be found here www.countrywideassured.co.uk/privacy-policy. We will always comply with our legal obligations under  data protection laws, including the General Data Protection Regulation (GDPR). We will keep details of our relationship with you, which will include your personal and sensitive personal data, only in accordance with our legal and regulatory obligations and internal data retention guidelines. We take collection and management of your personal data very seriously. A copy of our privacy notice is available via our website www.canadalife.co.uk/data-protection-notice.

How will I know about the High Court’s decision?

Following the hearing, we will put the High Court’s decision, and, if approved by the High Court, confirmation of the transfer date once it has been agreed by Canada Life and Countrywide Assured, on our website. Countrywide Assured will send policyholders a letter once the proposed transfer has taken place.

Do I get a windfall from this proposed transfer?

No, you will not receive a windfall as a result of this proposed transfer.

Is the process the same if I now live overseas?

Yes, all of the transferring policies are being transferred by the Scheme, which is subject to approval by the High Court in the UK.

What if the High Court does not approve the proposed transfer?

If the High Court does not approve the proposed transfer, the transfer will not happen, and we will continue to administer your policy.

I have a question not covered by the FAQs. Who can I ask?

Please contact us using the following details: