How many counselling sessions are available?

Each employee has access to four telephone counselling sessions per issue, each year*. *Adults (18+) receive, based on clinical assessment, up to 4 structure telephone sessions. Children (under the age of 18) are eligible for a 90-minute session.

How much does it cost?

The service is available for free for any employee covered under a group life insurance policy.

Canada Life Bereavement Counselling

Losing someone close can be devastating - no one should go through it alone. Our Bereavement Support service provides access to a 24/7 helpline and counselling provided by qualified mental health professionals.

Features

Access to a dedicated bereavement counselling helpline, available 24/7
Access to counselling provided by qualified mental health professionals, who will take the time to understand the circumstances and help the employee move forward with practical, focused support, via telephone or video.*

Who can use the service?

It’s free to use for all UK-based employees under a Group Life Insurance policy and their immediate family** who live in the same household.

How can I access bereavement counselling?

You can call us anytime on 0800 912 0826. Where an employee already has access to WeCare, they can access the service via the WeCare app and web portal too.

If you’re a British Sign Language user, you can use SignLive to connect to a counsellor via an interpreter.

Just log in to the SignLive app on iOS, Android, or visit their website and search for “Teladoc Health UK” in the Community Directory.

The first time you use SignLive you’ll need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.

For more information on SignLive and answers to frequently asked questions click here.

*Adults (18+) can request counselling and based on clinical assessment and where suitable for the individual. Counselling sessions will be arranged with a qualified mental health professional. The service is suitable to support mild to moderate mental health presentations, to include grief.

**Immediate family includes an employee’s spouse, partner, parent or sibling living in the same household. It can also be used by any legal dependant under the age of 21 in full-time education or any other legal dependant who is dependent on the employee because of disability.

This service is non-contractual benefit, provided through Canada Life and can be altered or withdrawn at any time.