Get in touch
Call customer services
0345 606 0708
Monday – Friday 9am to 5pm
Expert bereavement support - Workplace Protection
Losing someone close can be devastating - no one should go through it alone. Our Bereavement Support service provides access to a 24/7 helpline and counselling provided by qualified mental health professionals.
It’s free to use for all UK-based employees under a Group Life Insurance policy and their immediate family** who live in the same household.
You can call us anytime on 0800 912 0826. Where an employee already has access to WeCare, they can access the service via the WeCare app and web portal too.
If you’re a British Sign Language user, you can use SignLive to connect to a counsellor via an interpreter.
Just log in to the SignLive app on iOS, Android, or visit their website and search for “Teladoc Health UK” in the Community Directory.
The first time you use SignLive you’ll need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.
For more information on SignLive and answers to frequently asked questions click here.
*Adults (18+) can request counselling and based on clinical assessment and where suitable for the individual. Counselling sessions will be arranged with a qualified mental health professional. The service is suitable to support mild to moderate mental health presentations, to include grief.
**Immediate family includes an employee’s spouse, partner, parent or sibling living in the same household. It can also be used by any legal dependant under the age of 21 in full-time education or any other legal dependant who is dependent on the employee because of disability.
This service is non-contractual benefit, provided through Canada Life and can be altered or withdrawn at any time.
Monday – Friday 9am to 5pm
Bereavement Counselling flyer
A flyer for employees
Why choose us for life insurance
Key reasons to choose us
Explore our all-new and improved wellbeing calendar. Full of support, resources and inspiration designed to help you develop your workplace wellbeing strategy.
Explore calendarWeCare is your health and wellbeing app, designed to support employees through every stage of life.
Register nowDiscover our personalised mental wellbeing app designed to help employees overcome life's challenges.
Register nowWe offer a wide range of support services with all our policies. Learn more about the support we provide.
Professional advice from probate experts
24/7 online GP, mental health support and virtual wellbeing
Personalised mental wellbeing support
Emotional and practical support
Second opinions from leading consultants
Day-one absence management
Get a tailored quote for our products from a financial adviser.
Find answers to commonly asked questions, helpful links, tools and contact details.