All services are completely free to use, but there is a cost for any private prescriptions ordered through the 24/7 GP consultation.

How do employees access the service?

Employees just need to follow a few simple steps: <ol> <li>Download the ‘WeCare Programme’ app from the <a rel="noopener" href="https://apps.apple.com/us/app/wecare-programme/id1504258776" target="_blank">App Store</a> or <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.advancemedical.canadalife&hl=en_GB&gl=US" target="_blank" data-anchor="?id=com.advancemedical.canadalife&hl=en_GB&gl=US">Google Play</a>. Or head to <a rel="noopener" href="https://wecare-cl.com/" target="_blank">wecare-cl.com</a>.</li> <li>Create a profile and enter your company’s unique access code.</li> <li>Complete a quick online ID check to access the services.</li> </ol> Employees can also call <a href="tel:08009179330">0800 917 9330</a> to access the WeCare services by phone.

Where can I find our company’s access code?

You company’s access code is your Canada Life Policy Number followed by the month and year of the renewal date. You can find this on your renewal notice, or by asking your adviser.

Where can employees find the app?

The WeCare app is available for both iOS and Android and is downloadable on the <a rel="noopener" href="https://apps.apple.com/us/app/wecare-programme/id1504258776" target="_blank">Apple Store</a> or <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.advancemedical.canadalife&hl=en_GB&gl=US" target="_blank" data-anchor="?id=com.advancemedical.canadalife&hl=en_GB&gl=US">Google Play</a>.

Can all services be accessed through the app?

All services can be accessed through the app or website, aside from the legal and financial guidance which are telephone-based services, available Monday to Friday, 9am to 5pm.

Is the helpline available 24/7?

Employees can contact the WeCare helpline anytime and an agent will be available to take their call. Once they’ve given their details, the employee will be contacted later by a relevant specialist at a time that suits them. The legal and financial guidance services are available 9am to 5pm, Monday to Friday.

WeCare | Workplace protection

We’re making changes to WeCare effective from your policy renewal date as of 1^st October 2025.

WeCare is your health and wellbeing app, designed to support insured employees through every stage of life. With a 24/7 UK-based online GP, structured mental health support and 24/7 helpline, a get fit programme plus much more, WeCare helps look after your employee's wellbeing.

How it works

How to access WeCare

1. Download the ‘WeCare’ app from the App Store or Google Play. Or visit wecare-cl.com.

2. Create a profile and enter your company’s unique access code.

3. Complete a quick online ID check to access the services.

Log in or register

Who can use the service?

The service is free to use for:

All UK-based employees insured by a Canada Life policy
All UK-based employees who’ve selected Canda Life’s Partner Life Insurance cover
Immediate family members**** of insured employees

****Immediate family includes any spouse, partner, parent or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.

What does this mean for your policy?

Here’s a summary of the new services available by product.

	Group Income Protection	Group Critical Illness	Group Life Insurance
GP services
Mental health support
myStrength
Bereavement support
Probate Support
Get fit programme
Nutrition support
24/7 helpline
Online articles and self-help guides
Finance and legal support
Second medical opinion
Virtual physio

These services are non-contractual benefits provided through Canada Life and can be altered or withdrawn at any time.

Exceptional service and the consultation was professionally done, I felt no differently than if I'd had a face-to-face appointment and left feeling reassured.

Lisa WeCare user

Also worth knowing

Employees just need to follow a few simple steps:
1. Download the ‘WeCare Programme’ app from the App Store or Google Play. Or head to wecare-cl.com.
2. Create a profile and enter your company’s unique access code.
3. Complete a quick online ID check to access the services.
Employees can also call 0800 917 9330 to access the WeCare services by phone.
Employees can contact the WeCare helpline anytime and an agent will be available to take their call. Once they’ve given their details, the employee will be contacted later by a relevant specialist at a time that suits them.

The legal and financial guidance services are available 9am to 5pm, Monday to Friday.