All services are completely free to use, but there is a cost for any private prescriptions ordered through the 24/7 GP consultation.

How do employees access the service?

Employees just need to follow a few simple steps: <ol> <li>Download the ‘WeCare Programme’ app from the <a rel="noopener" href="https://apps.apple.com/us/app/wecare-programme/id1504258776" target="_blank">App Store</a> or <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.advancemedical.canadalife&hl=en_GB&gl=US" target="_blank" data-anchor="?id=com.advancemedical.canadalife&hl=en_GB&gl=US">Google Play</a>. Or head to <a rel="noopener" href="https://wecare-cl.com/" target="_blank">wecare-cl.com</a>.</li> <li>Create a profile and enter your company’s unique access code.</li> <li>Complete a quick online ID check to access the services.</li> </ol> Employees can also call <a href="tel:08009179330">0800 917 9330</a> to access the WeCare services by phone.

Where can I find our company’s access code?

You company’s access code is your Canada Life Policy Number followed by the month and year of the renewal date. You can find this on your renewal notice, or by asking your adviser.

Where can employees find the app?

The WeCare app is available for both iOS and Android and is downloadable on the <a rel="noopener" href="https://apps.apple.com/us/app/wecare-programme/id1504258776" target="_blank">Apple Store</a> or <a rel="noopener" href="https://play.google.com/store/apps/details?id=com.advancemedical.canadalife&hl=en_GB&gl=US" target="_blank" data-anchor="?id=com.advancemedical.canadalife&hl=en_GB&gl=US">Google Play</a>.

Can all services be accessed through the app?

All services can be accessed through the app or website, aside from the legal and financial guidance which are telephone-based services, available Monday to Friday, 9am to 5pm.

Is the helpline available 24/7?

Employees can contact the WeCare helpline anytime and an agent will be available to take their call. Once they’ve given their details, the employee will be contacted later by a relevant specialist at a time that suits them. The legal and financial guidance services are available 9am to 5pm, Monday to Friday.

WeCare

We’re making changes to WeCare effective from your policy renewal date as of 1^st October 2025.

WeCare is your health and wellbeing app, designed to support insured employees through every stage of life. With a 24/7 UK-based online GP, mental health helpline and counselling, a get fit programme plus much more WeCare helps look after employee's wellbeing.

How it works

Features

Health

Speak to a 24/7 UK-based GP through a video or phone call, anytime it’s needed.
Private prescriptions delivered to employees’ homes.
Second medical opinion from a consultant on a diagnosis, treatment or the need for surgery*.
Support to quit smoking with access to guidance and resources throughout.

*Service available to Group Income Protection and Group Critical Illness policyholders.

Mental Health

Up to 10 sessions** with our team of mental health practitioners including psychologists and psychotherapists.
Coping mechanisms and stress reduction techniques to help prevent burn-out.
Life events counselling to help with a range of traumatic experiences

**All employees and their immediate family members receive up to 10 personalised counselling sessions (18+), per issue experienced. Those under 18 are entitled to a 90-minute session.

Wellbeing and healthy living

Personalised four or eight-week get fit programmes based on a balanced diet and workout regime.
Improve diet, lose weight and adapt to medical conditions with our team of nutritionists.
Nutritious meal ideas for lunchtime, ideal snacks for work and support for making healthy choices on the go.

Financial and legal wellbeing ***

Expert guidance on a wide range of financial issues including reducing outgoings, budgeting advice and where to access debt management support.
Specialist guidance from our team of legal experts who can help with divorce, property, consumer disputes and more.

****Service available to Group Income Protection and Group Critical Illness policyholders.

Who can use the service?

The service is free to use for:

All UK-based employees insured by a Canada Life policy
All UK-based employees who’ve selected Canda Life’s Partner Life Insurance cover
Immediate family members**** of insured employees

****Immediate family includes any spouse, partner, parent or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.

How to access WeCare

1. Download the ‘WeCare Programme’ app from the App Store or Google Play. Or visit wecare-cl.com.

2. Create a profile and enter your company’s unique access code.

Your company’s access code is your Canada Life scheme number. You can find this on your policy particulars or by asking your adviser. It should be a letter followed by a series of numbers. For example, Z12345.

3. Complete a quick online ID check to access the services.

Log in or register

What does this mean for your policy?

Here’s a summary of the new services available by product.

	Group Income Protection	Group Critical Illness	Group Life Insurance
GP services
Mental health support
myStrength
Bereavement support
Probate Support
Get fit programme
Nutrition support
24/7 helpline
Online articles and self-help guides
Finance and legal support
Second medical opinion
Virtual physio

These services are non-contractual benefits provided through Canada Life and can be altered or withdrawn at any time.

WeCare is provided to Canada Life Limited customers by Teladoc Health. This service is non-contractual and does not form part of your insurance contract with us. If our partnership with Teladoc Health ends, the service can be withdrawn at any time.

Exceptional service and the consultation was professionally done, I felt no differently than if I'd had a face-to-face appointment and left feeling reassured.

Lisa WeCare user

Also worth knowing

Employees just need to follow a few simple steps:
1. Download the ‘WeCare Programme’ app from the App Store or Google Play. Or head to wecare-cl.com.
2. Create a profile and enter your company’s unique access code.
3. Complete a quick online ID check to access the services.
Employees can also call 0800 917 9330 to access the WeCare services by phone.
Employees can contact the WeCare helpline anytime and an agent will be available to take their call. Once they’ve given their details, the employee will be contacted later by a relevant specialist at a time that suits them.

The legal and financial guidance services are available 9am to 5pm, Monday to Friday.