Where financial strength meets a member-focused experience
By working flexibly and collaboratively with you and your advisers, we’ll help you to navigate the process, so you have confidence we’re delivering security, protection and support to scheme members for the long term.
Being part of Great-West Lifeco enables us to access an extensive business footprint, source assets widely, and implement new ways of working. This means we’re agile in our processes while being able to make long-term decisions.
See how we completed a £250m transaction comprising of five schemes. Here, through collaboration and agility, we were able to simplify the process and provide a smooth journey for trustees.
Our solutions are bespoke, and when you sign with us, you’ll have an allocated scheme consultant to ensure a smooth transition process.
And for your members, our dedicated member options team will help to ensure they’re onboarded safely and easily.
We take our operational responsibilities seriously, so checking and testing is undertaken at the RFI stage, ahead of onboarding your scheme.
Throughout the process, our member options team will carry out monitoring, sampling and governance control.
Our goal is to ensure a seamless journey from buy-in to buy-out. Here are the key milestones.
We focus on our customer’s needs, our extensive experience with annuity products means we have a deep understanding of how to support your members from buy-out into retirement.
Members receive welcome packs, annual statements, and wake-up packs before retirement, along with access to our secure online portals Canada Life OneView and Contact Canada Life Pensions for managing policies, requesting quotes, and getting answers quickly.
Global customer relationships 1
Customers in the UK2
Trust Pilot score, Canada Life UK3
With streamlined processes, strong service-level agreements, and a focus on first-time resolution, we’re committed to delivering good customer outcomes. Support is available via our online portals, phone, email, post, and online resources, including educational videos, jargon busters and FAQs.
Member feedback drives improvements, and dedicated measures ensure support for vulnerable customers through flexible communication options and accessibility features.
Find out more about our member experience and administration.
We’ve invested heavily in expanding our team, bringing in talent and enhancing our offering.
We aim to offer best-in-class service at each stage of the process.
This starts right from initial conversations, through to the full transfer of your scheme, and then to your members’ retirements.
We build lasting relationships and will partner with you to ensure that your members are fully supported.
As our world and customers’ expectations change, we’re adapting to meet their needs in the future.
This means that sustainability and stewardship considerations form part of our holistic investment decision-making process.
We believe the best way to serve our customers’ and clients’ financial security needs is by making disciplined choices to deliver resilient, long-term risk-adjusted returns.
We’re proud that Canada Life Limited has been awarded UK Stewardship Code signatory status.
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