Online
Contact Canada Life Pensions and Canada Life OneView are your members’ secure portals
Your Members’ Experience
Where every member’s journey matters
Putting members first
Every decision you make is about your members, and we share that commitment. Our goal is to provide a great experience that keeps members supported, informed, and confident throughout their journey.
We offer flexibility and choice, and members can manage their benefits through secure online portals or by getting in touch. Clear, timely communications and easy-to-use self-service tools ensure they have the information they need to make informed decisions with confidence.
Support for every stage of retirement, all in one place
Your Life is member’s new online hub, bringing retirement planning, pension management and wellbeing support together in one simple place.
Every member will have access to a whole range of resources, including their defined benefit pension portal, wellbeing support, practical guides, and retirement planning tools.
At the heart of Your Life Hub is WeCare, offering health, wellbeing, financial and legal support for members and their immediate family.*
In other words, Your Life has everything your members need to feel supported, confident and in control during their journey into and through retirement.
A first-class experience
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BPA member satisfaction score1
You can have peace of mind that members feel secure, supported and listened to, with feedback continuously shaping improvements.
91
NPS Score, Canada Life UK2
We've received an overwhelmingly positive Net Promoter Score, indicating the strength of experience we can provide your members.
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Trustpilot score, Canada Life UK 3
Nearly 1,000 Canada Life UK customer reviews demonstrate our focus on putting people first and delivering meaningful outcomes.
Your members’ journey
We support your member's through their journey into and through retirement, making sure that your members have the information and support they need to make informed decisions at every stage.
Supporting members throughout their journey
Your Life Hub – Designed around real people, not just pensions
Our dedicated member hub, Your Life Hub, brings all support together in one place. Members can access their pension portals, wellbeing support services, FAQs, jargon busters, helpful articles, retirement planning tools and ways to get in touch, all through one simple, easy-to-use hub.
Member portals – helping members manage their pension
Canada Life OneView
Members who’ve received a registration code can view real-time information and manage their pension anytime, anywhere.
Here, they’re able to:
- Request a retirement quote or a non-guaranteed transfer quote
- Update personal details, including changes to address and nominated beneficiaries
- Access policy documents, payslips, and P60s
Members will also be able to plan for retirement using the interactive modeller to explore options from Q4 2026.
Contact Canada Life Pensions
As part of our online offering, members have access to Contact Canada Life Pensions, our secure, online messaging portal. Here they can ask us anything about their pension or about what the transfer journey looks like.
It’s easy to use and no registration is required; only the policyholder's full name, date of birth and, if possible, National Insurance is required to help answer any questions.
Contact Canada Life Pensions also allows loved ones to notify us of a bereavement.
WeCare – Supporting members in moments that matter
We recognise the importance of providing more than just financial support, that’s why we also look after member wellbeing with WeCare. WeCare provides members with a range of support to help with personal financial and legal wellbeing, bereavement, wellbeing and healthy living and health and medical support.
Ongoing support
Giving member’s choice on how to manage their retirement journey and get in touch.
By email
Members can contact our dedicated and ringfenced team via email
By phone
Or they can speak to our team directly over the phone, using the Relay app if needed
By post
Our team is fully equipped to process in- and outbound correspondence quickly.
Championing better member outcomes
Everything we do is in line with the FCA’s Consumer Duty, protecting you and your members. This means ensuring our communications always provide the right information, at the right time, in a way that can be readily understood.
That way, your members can easily:
- Assess their options
- Identify the risks and benefits
- Understand which options meet their needs
Care for vulnerable members
We all deserve to build a financially secure future. That’s why the way we communicate with members is made to be:
Proactive
We actively encourage members to let us know about any vulnerabilities or extra needs, so we can provide the right support at the right time.
Attentive
We take the time to listen and spot signs of vulnerability, referring members to additional support services when necessary.
Flexible
Vulnerable members can choose from a range of communication options to find the approach that best suits their individual needs.
We securely record and clearly flag any vulnerable members and note how members should be contacted and whether to use alternative formats such as Braille, large font, audio etc.
Meet our Bulk Annuities experts
Our expanded specialist team is made up of top-tier talent.
We aim to offer best-in-class service at each stage of the process, bringing you pension de-risking expertise to you and your members.
Stewardship and sustainability
Sustainability and stewardship considerations form part of our holistic investment decision-making process.
We’re proud that Canada Life Limited has been awarded UK Stewardship Code signatory status.
Footnote
*WeCare is a non-contractual benefit provided to defined benefit pension scheme buy-out members through Canada Life and can be altered or withdrawn at any time.
Immediate family includes a spouse, partner, parent or sibling living in the same household as the member, any legal dependant under 21 in full‑time education, or any other legal dependant who relies on the member due to disability. If the member passes away, the spouse or partner will retain access to WeCare using the member’s details for six months.
- Overall Aptia service levels as at 31st December 2025
- Canada Life UK NPS score as at 31st December 2025
- Canada Life UK Trustpilot score as at April 2026