24/7 UK-based GP consultations via video or phone
WeCare for your members
We’re committed to delivering a member experience with wellbeing at its heart
Coming 1st May 2026, we’re getting WeCare ready for all eligible deferred and in-payment members with schemes in buy-out.
We put your members first
We believe a first‑class member experience should go beyond financial security. With a track record of supporting 3.5 million customers across the UK, we help your members look after their total wellbeing as they transition into and through retirement.
Introducing WeCare
WeCare is our comprehensive virtual wellbeing service, designed to support your members and their immediate families through every stage of life. When work ends, certain benefits fall away. WeCare helps to bridge the gap, replacing some elements of workplace wellbeing while introducing new forms of support.
It’s free to use, but private prescription charges apply if issued by a GP. Some services have set hours. WeCare will be available to deferred and in‑payment members of schemes in buy‑out. Access extends to immediate family, and if a member passes away, their family can continue to use the service.1
What your members can access
Second medical opinion from a network of 50,000 consultants worldwide
Mental health support, including bereavement and life events counselling
Personalised get-fit programmes and healthy diet support
Financial and legal guidance, including on budgeting, debt management and probate
…and more.
How WeCare works
Members can access WeCare through a dedicated app, available to download from the App Store or Google Play, or by visiting the WeCare website on any device. For those who prefer, services are also available by phone.
Support is available for those who need documents in alternative formats such as Braille, large print, or audio files. Assistance is also provided for those who have difficulties communicating over the phone via Relay UK.
Outcomes at a glance
WeCare services are available to support 2.8million Canada Life customers across the UK .
0%
Overall satisfaction rating with the GP service2
0%
Felt more confident after using the second medical opinion service2
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Reported an improvement in mental health after using the mental health support2
Why WeCare benefits your members
As the UK’s age profile shifts decisively upward, the story of retirement is changing.3,4,5 Retirees will require income and support for longer, and expect a better quality of service from those providing their pensions.
Our flagship research into longer lives, Life100+, shows that many retirees who carry on working do so for purpose and wellbeing rather than income.6 Importantly, we also found that health and care move up the agenda with age.7
This is why a truly member‑first de‑risking process safeguards members’ wellbeing in the round, focusing efforts beyond solely financial considerations. WeCare reflects these insights.
Within buy‑out, embedded wellbeing services are now a key differentiator, providing members with consistent, comprehensive support from day one.
Find out more
We put members first, designing our services to meet their diverse needs and ensuring every individual feels informed, supported, and secure throughout their retirement journey.
Interested in learning more? Fill in your details below and our dedicated business development team will be in touch .
Explore our pension de-risking solutions
Understand our heritage, financial stability, and how we create certainty for trustees and members alike.
Find out how we deliver a supportive, clear, and caring experience for your members.
See a real example of how we worked with a complex scheme to protect members’ benefits.
Footnotes:
- This includes a spouse, partner, parent or sibling living in the same household as the member, any legal dependant under 21 in full‑time education, or any other legal dependant who relies on the member due to disability. If the member passes away, the spouse or partner will retain access to WeCare using the member’s details.
- As rated by workplace protection customers over the last 12 months, 01/01/2025 – 31/12/2025
- ONS 2022‑based projections show the 85+ population almost doubling between 2022 and 2047. Source: ONS, National population projections: 2022‑based, migration‑category variant (bulletin, 28 Jan 2025) and ‘Migration category variant, UK summary’
- ONS 2022‑based projections show the UK’s median age rising from under 41 to over 44 between 2022 and 2047. ONS, 2022‑based NPPs, migration‑category variant (UK summary workbook)
- ONS 2022‑based projections show the UK’s old‑age dependency ratio (people of State Pension age per 1,000 of working age) climbing from 278 in 2022 to 324 by 2040. Source: ONS, 2022‑based NPPs, migration‑category variant (UK summary workbook)
- Our Life100+ data shows that staying mentally and physically active outranks financial necessity for those working beyond retirement age (around 42% vs 25%). Source: Building longevity‑ready workplaces in the UK (Canada Life UK, 2025)
- Source: Exploring longevity to build financially secure futures (Canada Life UK, 2024)