Transferring policies to Countrywide Assured plc

Everything you need to know

We are proposing to transfer some of our Canada Life Limited products to Countrywide Assured plc

This page provides you with key information relating to the proposed transfer of:

The Select Account
Flexible Investment Bond
Select Investment Bond
Total Access Bond
Trustee Investment Plan
Flexible Drawdown Plan

We’ll keep this page updated when there are developments in the transfer process.

What's happened so far:

Following a review of our products and services, in 2024 we announced that we were no longer accepting applications from new Select Account and Trustee Investment Plan customers.

We have since reached an agreement for Countrywide Assured, a subsidiary of Chesnara plc, to acquire these policies.

Customers’ policies are expected to transfer to Countrywide at the end of 2025, subject to the completion of a court-approved Part VII transfer. Customers will be kept informed as the transfer progresses.

What should I do next?

Full details are included in the customer letter and guide, which have been posted to you and are also attached below. If you don’t have any questions or concerns after reading this information, there is no need to take any further action in relation to the transfer. We recommend that you keep these documents with your policy documents for future reference. If anyone else has an interest in your plan (for example, joint holders, assignees or trustees), please ensure they are informed about the proposed transfer as soon as possible.

If you would like to receive further information about the transfer or have any questions, please contact us.

Getting in touch

By phone: 01707 422485 (calls charged at local rate) or +44 [0]1707 422485 from overseas, call charges may apply. Please contact your network provider for more information.

By email: CSMailings@canadalife.co.uk

By post: Canada Life Limited, Canada Life Place, Potters Bar, Hertfordshire EN6 5BA.

We’re happy to help if you need more support. Please let us know if you’d like a document provided in an alternative format, such as Braille, large print, or an audio file.

If you have difficulties communicating over the phone, you can contact us via Relay UK by using your Relay app or dialling 18001 before our phone number.