24/7 GP consultations
Speak to a UK‑based GP by video or phone, anytime it’s needed.
WeCare
WeCare is your health and wellbeing app, designed to support you through retirement.
What is WeCare
WeCare is our all‑in‑one wellbeing service, designed to support you and your immediate family through every stage of life. It’s free to use and provides access to 24/7 online GPs, second medical opinions, mental health support, get‑fit plans, nutrition support, and money and legal guidance – via app, website, or phone.
As you move into and through retirement, WeCare replaces some of the workplace benefits you may have had and introduces new forms of support.
See how WeCare supports you
If you have a pension insured by Canada Life, you and your immediate family will have access to the services listed below. WeCare is free to use, but private prescription charges apply if issued by a GP.
Second medical opinion
Access over 50,000 specialists for an in‑depth review of diagnosis or treatment.
Mental health support
Get structured help for needs like stress, anxiety, depression and burnout.
Get‑fit programmes
Follow a personalised 4‑ or 8‑week plan combining nutrition and exercise.
Nutrition support
Receive tailored advice to improve your diet and manage specific conditions.
Financial guidance
Speak to experts about budgeting, reducing outgoings and priority debts.
Legal guidance
Get help on issues like property, divorce, tenant/landlord rights and probate.
Bereavement counselling
Talk to qualified professionals by phone or video for focused, 24/7 support.
Smoking cessation
Work with specialists on a guided programme to quit, with ongoing check‑ins.
Who can use WeCare?
You can use WeCare if you have a pension insured by Canada Life, whether you're already receiving payments or not.
Your immediate family has access too. This includes a spouse, partner, parent or sibling living in the same household as you, any legal dependant under 21 in full‑time education, or any other legal dependant who relies on you because of disability.
If you pass away, your spouse or partner can continue to access WeCare using your details. This means your immediate family can keep using it.
How do I access WeCare?
You have 3 options
- Download the “WeCare by Canada Life” app from the App Store or Google Play on your smartphone or tablet.
- Visit wecare-cl.com to log in or register.
- Call 0208 068 0035 to access WeCare services by phone.
Your access code
You’ll be asked to provide an access code when you first set up your profile. This is your 9‑digit customer reference number, and it can be found at the top of letters we send to you.
Just so you know, you’ll need to complete a quick online ID check to access the GP services.
Privacy and important information
WeCare is confidential. Your clinical information stays between you and the WeCare clinicians.
You can use WeCare for free. If a GP issues a private prescription, you’ll need to pay for the medication.
WeCare is a non‑contractual service provided through Canada Life. We may update or withdraw it. Some services run during set hours (for example, legal and financial guidance on weekdays).
WeCare isn’t an emergency service. If you or someone else needs urgent help, call 999.
FAQs
Helpful resources
Manage your pension online
Canada Life OneView is our secure portal for customers who’ve received a registration code from us. If that’s you, log in 24/7 to view real-time information and manage your pension anytime, anywhere.
Access customer support online
Discover the additional support we offer, answers to commonly asked questions, helpful links, tools and contact details.
Contact us
Online: Contact Canada Life Pensions
Call: 0345 223 8000
Email: CanadaLifeBulkAnnuities@Aptia-UK.com
Monday – Friday 9am to 5pm