Customer support
Answers to FAQ's, full contact details and support information by product name
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Contact us
Whether you’re a customer or an adviser, you’ll find all the contact details you need by product name or area below
Contact Information
Click on a product or business area on the left hand side to view the correct contact details. Please note that the business area displayed is highlighted by a vertical red bar.
Onshore bonds
Customer & adviser service
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
The Retirement Account
Customer Service
Phone: 0800 032 7690
Email: Customers.ra@canadalife.co.uk
Adviser Service
Phone: 0800 032 7689
Email: ifaservice.ra@canadalife.co.uk
Monday – Friday 9am to 5pm
PO Box 4993
Worthing
BN99 4AE
Workplace protection/insurance
Customer & adviser service
Phone: +44 345 223 8000
Email: groupcsc@canadalife.co.uk
Monday – Friday 9am to 5pm
Group Insurance
3 Rivergate
Temple Quay
Bristol
BS1 6ER
Individual protection/insurance
Customer & adviser service
Phone: 0345 606 0708
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
For Adviser use only
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
For Whole of Life / Flexible Life Plans please see Canada Life International products
Annuities and other retirement products
Customer & adviser service
Phone: 0345 606 0708 or +44 1707 651 122
Email: Customer.Services@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Bulk annuities
Customer service
Phone: 01392 356 570
Email: CanadaLifeBulkAnnuities@mercer.com
Monday – Friday 9am to 5pm
Canada Life Limited
Post Handling Centre
St James’ Tower
7 Charlotte Street
Manchester
M1 4DZ
Canada Life International products
Customer & adviser service
Phone: 0333 015 1382
Email: focus@canadalifeint.com
Monday – Friday 9am to 5pm
Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ
Home Finance products
Customer & Adviser Service
Phone: 0800 068 0212
Customer Email: hf-customers@canadalife.co.uk
Adviser Email: hf-support@canadalife.co.uk
Monday – Friday 9am to 5pm
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Canada Life Asset Management
Phone: +44 345 722 6232
Email: contactclinvestments@canadalife.co.uk
Monday – Friday 9am–5pm
Canada Life Asset Management
1-6 Lombard Street
London
EC3V 9JU
Media & press contacts
Paul Keeble
Head of Media and PR
Call: 07833 085387
Email: Paul.keeble@canadalife.co.uk
Rebecca Smith
PR Manager
Call: 07435 924479
Email: Rebecca.smith@canadalife.co.uk
FAQ's, Customer & Adviser support
Adviser support
Answers to FAQ's, full contact details and adviser support information by product name
Learn more