How do I register for MyAccess?

You can <a href="http://www.canadalife.co.uk/login/customer-login">register for MyAccess</a> and select the MyAccess international option. Our team will be happy to help if you have any questions.

How do I log in to MyAccess?

Please log in here <a href="https://www.canadalife.co.uk/login/customer-login/">Customer login | Canada Life UK</a> If you experience issues logging into or using MyAccess, please try the steps below: - Ensure you have accepted cookies - Clear your cache data - Close and restart your browser - Try an alternative browser - If you're using Safari, turn off cross site tracking by going to Settings > Safari > Privacy & Security > Turn off ‘Prevent Cross-Site Tracking’

What changes are you making?

We’re modernising our digital capabilities to make your experience with us even better. Our goal is to give you more control and flexibility in how you choose to connect with us, and these improvements are about making things simple and more convenient for you, while reducing our sustainability impact. We will be providing quarterly valuations online for customers later this year. Online quarterly statements will replace paper statements, and will continue to include the assets held, their value, and the previous quarter’s transactions.

Is anything else changing?

We’ll be adding even more information to My Access as our modernisation work progresses, we will let you know when more information becomes available.

What other information can I see online?

MyAccess allows you to access policy information, investment information and values, transaction histories, and so much more.

Can I access previous statements online?

Unfortunately, this is not currently possible. We’re working towards making previous statements accessible online, but for now you will only be able to see all statements that are created from this point forwards.

Can I continue to receive paper statements?

Yes, please contact us to let us know if you would like to continue receiving paper statements.

Can I print a copy of my statement from MyAccess?

Yes, we have designed the online statement to include a print option.

How do I contact you?

If you'd like to discuss anything, please contact us via: Phone on 0333 015 1382 (Monday to Friday 09:00 to 17:00) Email: <a href="mailto:customerconnecthub@canadalifeint.com">customerconnecthub@canadalifeint.com</a> Post: Customer Services, Canada Life International, Canada Life House, Isle of Man Business Park, IM2 2QJ

Customer support for MyAccess

View your policy, investment information and values, transaction histories, and so much more with MyAccess.

Frequently asked questions

Please log in here Customer login | Canada Life UK

If you experience issues logging into or using MyAccess, please try the steps below:

- Ensure you have accepted cookies
- Clear your cache data
- Close and restart your browser
- Try an alternative browser
- If you're using Safari, turn off cross site tracking by going to Settings > Safari > Privacy & Security > Turn off ‘Prevent Cross-Site Tracking’
We’re modernising our digital capabilities to make your experience with us even better. Our goal is to give you more control and flexibility in how you choose to connect with us, and these improvements are about making things simple and more convenient for you, while reducing our sustainability impact.

We will be providing quarterly valuations online for customers later this year. Online quarterly statements will replace paper statements, and will continue to include the assets held, their value, and the previous quarter’s transactions.

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