The Retirement Account closure support

We know a change like this can be unsettling. That’s why we’ve made arrangements for what happens to your pension. Depending on what you hold, this may mean transferring your pension to a new provider we’ve chosen or moving it to a new Canada Life account.

You do not have to follow the arrangement we’ve made. Other options are available, and you’re in control of what happens next.

Your letter explains what you currently hold in The Retirement Account, what we’ve arranged for you, the other options available, and the dates that apply.

Select the option below that applies to you.

I’m a customer

If you’re a customer, your letter and Customer Guide are the best place to start.

They explain what’s planned for your account, the transfer date that applies to you, and what you can do if you want to choose another available option.

Go to customer support

I’m a financial adviser

If you’re a financial adviser, use the adviser support hub to help you support affected clients.

The hub includes information about the closure, client journeys, Parmenion, investments, ongoing instructions and service pauses.

Go to adviser support

Some services will pause during the process

Some transactions and services may be temporarily unavailable before a transfer date. This is called service pause. The service-pause page is the place to check current dates, cut-offs and restrictions before requesting a transaction or change.

Check service pauses

Need information in another format?

If you need your letter, Account Summary or Customer Guide in another format, such as large print, Braille or audio, please let us know. If you need any other additional support because of your circumstances, please contact us using the details below.

If you have hearing or speech difficulties, you can contact us through Relay UK using the Relay UK app or by dialling 18001 before our phone number.

Try our online support

Customer support

Understand what is happening to The Retirement Account
Understand your planned transfer
Find out what happens if you do nothing
Understand the other options available to you
Check what your personalised letter and Account Summary mean
Check current service pauses and transaction restrictions

Go to customer support

Adviser support

Download the full adviser guide
Understand the planned transfer for each client journey
Find information about working with Parmenion
Check current service pauses and transaction restrictions
Understand investment and Core Range fund changes
Check transfer, payment and instruction information

Go to adviser support

How to check if a communication is genuine

If you are unsure whether a communication about The Retirement Account closure is genuine, use the contact details in your letter or on these support pages.

Canada Life and Parmenion will never ask you to disclose security credentials or transfer pension assets through an unverified contact route.

Learn more about how to stay safe.