FCA Complaints Data
A summary of the latest complaints information that we have reported to the FCA
The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.
Firm name: Canada Life Limited and Canada Life Platform Limited.
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 January 2023 to 30 June 2023
Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.
| Number of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and pure protection | 0.051 | N/A | 155 | 148 | 42.57% | 51.35% | 61.49% | General admin/customer service |
| Decumulation and pensions | 1.34 | N/A | 609 | 496 | 10.48% | 55.04% | 80.85% | General admin/customer service |
| Investments | 2.51 | N/A | 42 | 36 | 13.89% | 80.56% | 55.56% | General admin/customer service |
| Credit related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |