Important information

We are currently experiencing technical difficulties with our Isle of Man phone line. We hope to have this rectified as soon as possible. In the meantime please email us on customerconnecthub@canadalifeint.com. Thank you for your patience.

FCA Complaints Data

A summary of the latest complaints information that we have reported to the FCA

The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.

Firm name: Canada Life Limited and Canada Life Platform Limited.  
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 January 2023 to 30 June 2023

Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.

Number of complaints opened by volume of business
Product/service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and pure protection 0.051 N/A 155 148 42.57% 51.35% 61.49% General admin/customer service
Decumulation and pensions 1.34 N/A 609 496 10.48% 55.04% 80.85% General admin/customer service
Investments 2.51 N/A 42 36 13.89% 80.56% 55.56% General admin/customer service
Credit related N/A N/A N/A N/A N/A N/A N/A N/A