The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.
Firm name: Canada Life Limited
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 July 2020 to 31 December 2020
Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.
|Number of complaints opened by volume of business|
|Product/service grouping||Provision (at reporting period end date)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Banking and credit cards||N/A||N/A||N/A||N/A||N/A||N/A||N/A||N/A|
|Insurance and pure protection||0.055||N/A||160||148||25.68%||60.81%||57.43%||General admin/customer service|
|Decumulation and pensions||0.55||N/A||251||234||30.77%||66.67%||47.01%||General admin/customer service|
|Investments||1.16||N/A||30||28||10.71%||89.29%||46.43%||General admin/customer service|