FCA Complaints Data
A summary of the latest complaints information that we have reported to the FCA
The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.
Firm name: Canada Life Limited
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 01 January – 30 June 2020
Brands/trading names covered: Canada Life Limited
| Number of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
|
Product / service grouping |
Provision (at reporting |
Intermediation (within |
Number of complaints |
Number of complaints |
Percentage closed |
Percentage closed |
Percentage upheld |
Main causes of complaints opened |
| Banking and credit cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and pure protection | 0.35 | N/A | 103 | 95 | 30.53% | 56.84% | 42.11% | General admin/customer service |
| Decumulation and pensions | 0.41 | N/A | 191 | 184 | 48.91% | 48.37% | 31.52% | General admin/customer service |
| Investments | 1.30 | N/A | 25 | 27 | 51.85% | 44.44% | 29.63% | General Admin / Customer Services |
| Credit related | - | - | - | - | - | - | - | - |