The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.
Firm name: Canada Life Limited and Canada Life Platform Limited.
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 January 2023 to 30 June 2023
Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.
|Number of complaints opened by volume of business|
|Product/service grouping||Provision (at reporting period end date)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Banking and credit cards||N/A||N/A||N/A||N/A||N/A||N/A||N/A||N/A|
|Insurance and pure protection||0.051||N/A||155||148||42.57%||51.35%||61.49%||General admin/customer service|
|Decumulation and pensions||1.34||N/A||609||496||10.48%||55.04%||80.85%||General admin/customer service|
|Investments||2.51||N/A||42||36||13.89%||80.56%||55.56%||General admin/customer service|