FCA Complaints Data
A summary of the latest complaints information that we have reported to the FCA
The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.
Firm name: Canada Life Limited
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 July 2020 to 31 December 2020
Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.
| Number of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and pure protection | 0.040 | N/A | 118 | 129 | 31.01% | 58.91% | 51.94% | General admin/customer service |
| Decumulation and pensions | 0.45 | N/A | 207 | 215 | 37.21% | 59.53% | 46.05% | General admin/customer service |
| Investments | 1.29 | N/A | 33 | 0 | 0.00% | 0.00% | 0.00% | General admin/customer service |
| Credit related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |