Popular Questions HERO 1440X392

FCA Complaints Data

A summary of the latest complaints information that we have reported to the FCA

The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.

Firm name: Canada Life Limited
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 01 January – 30 June 2020

Brands/trading names covered: Canada Life Limited

Number of complaints opened by volume of business

Product / service grouping

Provision (at reporting
period end date)

Intermediation (within
the reporting period)

Number of complaints
opened

Number of complaints
closed

Percentage closed
within 3 days

Percentage closed
after 3 days but within
8 weeks

Percentage upheld

Main causes of complaints opened

Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and pure protection 0.35 N/A 103 95 30.53% 56.84% 42.11% General admin/customer service
Decumulation and pensions 0.41 N/A 191 184 48.91% 48.37% 31.52% General admin/customer service
Investments 1.30 N/A 25 27 51.85% 44.44% 29.63% General Admin / Customer Services
Credit related - - - - - - - -