FCA Complaints Data
A summary of the latest complaints information that we have reported to the FCA
The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.
Firm name: Canada Life Limited
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 July 2020 to 31 December 2020
Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.
| Number of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Home finance | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Insurance and pure protection | 0.055 | N/A | 160 | 148 | 25.68% | 60.81% | 57.43% | General admin/customer service |
| Decumulation and pensions | 0.55 | N/A | 251 | 234 | 30.77% | 66.67% | 47.01% | General admin/customer service |
| Investments | 1.16 | N/A | 30 | 28 | 10.71% | 89.29% | 46.43% | General admin/customer service |
| Credit related | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |