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FCA Complaints Data

A summary of the latest complaints information that we have reported to the FCA

The following data is a summary of the latest complaints information that we have reported to the FCA about the volumes of complaints we have received, and how we have dealt with them.

Firm name: Canada Life Limited
Group: (if applicable): n/a
Other firms included in this report (if any): n/a
Period covered in this report: 1 July 2020 to 31 December 2020

Brands/trading names covered: Canada Life Limited and Canada Life Platform Limited.

Number of complaints opened by volume of business
Product/service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and pure protection 0.055 N/A 160 148 25.68% 60.81% 57.43% General admin/customer service
Decumulation and pensions 0.55 N/A 251 234 30.77% 66.67% 47.01% General admin/customer service
Investments 1.16 N/A 30 28 10.71% 89.29% 46.43% General admin/customer service
Credit related N/A N/A N/A N/A N/A N/A N/A N/A