Personal Nurse Service

Practical Help and Emotional Support

The diagnosis of a serious health condition can be a worrying time for a person and their family. The Personal Nurse Service is offered as part of our Group Critical Illness product to support employees at a difficult time, bridging the gap sometimes missed by NHS services.

The Personal Nurse Service provides long-term practical and emotional support over the phone with the same qualified nurse for employees who make a Critical Illness claim.

  • UK-based employees claiming under a Group Critical Illness policy
  • Immediate family* members of the claimant can access support

*Immediate family includes spouse, partner, parents, siblings or children under 21, in full time education, who live at the member’s normal address of residency.

Personal Nurse Adviser  

  • A Personal Nurse Adviser is allocated when a claim is submitted to provide tailored help
  • The Personal Nurse Adviser will work with the employee and their family if required
  • Every Personal Nurse Adviser is an experienced, qualified nurse
  • The nurses offer a wide range of specialised and general medical knowledge

Emotional support and practical help

  • Emotional support for employees coming to terms with medical news
  • Emotional support for the employee’s immediate family
  • Each Personal Nurse Adviser will be available for as long as they are needed
  • Offers practical, personalised guidance
  • Nurses can help make sense of test results and deciding on a course of action 

The Personal Nurse Service will contact an employee after a Group Critical Illness claim is submitted.

Personal Nurse Service


Any questions? Contact our Customer Service Centre.

0345 223 8000

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.